Digitally signed by Reporter of Decisions Reason: I attest to the Illinois Official Reports accuracy and integrity of this document Appellate Court Date: 2018.03.26 14:10:19 -05'00'
In re Zariyah A., 2017 IL App (1st) 170971 Appellate Court In re ZARIYAH A., DeANGELO L., JAMES L., MIKYRA P., Caption KAMAHRIE J., COURTNEY J., and MARTE J., Minors (The People of the State of Illinois, v. Ebony F., Respondent-Appellant).—In re ZARIYAH A., a Minor (The People of the State of Illinois, v. Merrill A., Respondent-Appellant).—In re AMARI A., a Minor (The People of the State of Illinois, v. Merrill A., Respondent-Appellant). District & No. First District, First Division Docket Nos. 1-17-0971, 1-17-0974, 1-17-1059 cons. Filed December 29, 2017 Decision Under Appeal from the Circuit Court of Cook County, Nos. 14-JA-1388 Review through 14-JA-1394, 14-JA-1410; the Hon. Andrea M. Buford, Judge, presiding. Judgment Reversed and remanded. Counsel on Amy P. Campanelli, Public Defender, of Chicago (Eileen T. Pahl, of Appeal counsel), for appellant Ebony F. E. Madeline O’Neill, of Chicago, for other appellant. Kimberly M. Foxx, State’s Attorney, of Chicago (Alan J. Spellberg, Mary P. Needham, and Nancy Kisicki, Assistant State’s Attorneys, of counsel), for the People. Robert F. Harris, Public Guardian, of Chicago (Charles P. Golbert, Kass A. Plain, and Mary Brigid Hayes, of counsel), guardian ad litem. Panel JUSTICE MIKVA delivered the judgment of the court, with opinion. Presiding Justice Pierce and Justice Harris concurred in the judgment and opinion. OPINION ¶1 At issue here are the rules of evidence as they apply to adjudicatory hearings under the Juvenile Court Act of 1987 (705 ILCS 405/1-1 et seq. (West 2016)). These consolidated appeals involve eight minors ranging in age from 3 to 16 years old. Following an adjudicatory hearing, the trial court entered orders finding each of the minors was neglected, based on a lack of care and an injurious environment. And following dispositional hearings, the court found that Ebony F., the biological mother of seven of the eight minors, and Merrill A., the biological father of two of the minors, were unable and/or unwilling to care for the children. Ebony’s seven biological children, including her daughter with Merrill, were adjudged wards of the court and placed under DCFS guardianship. The eighth minor—Merrill’s other child—was placed in the care and custody of his biological mother. ¶2 On appeal, Ebony and Merrill challenge only the trial court’s adjudication orders, arguing that the court’s findings of neglect were against the manifest weight of the evidence and were influenced by the court’s improper consideration of certain evidence including Ebony’s admission that she used marijuana, hearsay evidence regarding the results of Ebony’s mental health and substance abuse evaluations, and evidence of Ebony’s unwillingness to participate in intact family services. ¶3 Merrill also argues that evidence of the family’s involvement with DCFS and intact family services, prior to the time that Zariyah was born and Merrill and Amari came to live with Ebony and her other children, is irrelevant and should not have been considered in connection with the trial court’s findings that Zariyah and Amari were neglected. ¶4 For the reasons that follow, we reverse the trial court’s findings of neglect and remand for further proceedings consistent with this opinion. ¶5 I. BACKGROUND ¶6 Ebony F. is the biological mother of seven of the eight minors (Courtney J., Marte J., Kamahrie J., Mikyra P., James L., DeAngelo L., and Zariyah A.) in these consolidated appeals. Merrill A. is the biological father, with Ebony, of the minor Zariyah A. Merrill is also the biological father of the minor Amari A., with the biological mother Zivial J. ¶7 When the family first came to the attention of the Illinois Department of Children and Family Services (DCFS) in 2013, Ebony’s six older children were living with her. Zariyah was born in early 2014, and sometime that same year, Merrill and Amari began living with Ebony and the other children.
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¶8 In November 2014, all eight children were taken into protective custody, and the State filed petitions to adjudicate them wards of the court, alleging that the children were neglected, based on a lack of care and an injurious environment, and abused, based on a substantial risk of physical injury. The facts alleged in support of those petitions include the following: “On August 12, 2014 mother was involved in a domestic dispute with a family member who resides in the same apartment building. There is an ongoing issue of domestic violence between mother and this family member. On November 15, 2014 the mother was arrested due to violating an order of protection. Mother is currently incarcerated. On November 18, 2014 the family apartment was observed to be extremely cold. The apartment had no heat and no gas *** [W]ater pipes had burst in the building and had not been repaired. [Zariyah’s] putative father stated that he had nowhere else to reside with this minor and minor’s siblings. Minors are often left without adequate adult supervision. Mother and [Zariyah’s] putative father admit to smoking marijuana. On November 18, 2014 minor and minor’s siblings were observed to be dirty and unkempt.” ¶9 In a supporting affidavit, DCFS investigator Priscilla Cash listed the following specific reasons why the children needed to be taken into protective custody: “Mom incarcerated; household where children living has no heat in the home. Father unable to make plan for his children. Children being supervise [sic] by the 13 year old.” ¶ 10 The trial court conducted an adjudicatory hearing for all eight children on May 9, 2016. At the hearing, counsel for Ebony presented a motion in limine, joined in by Merrill, to bar all evidence of her involvement with intact family services on the grounds that, under section 2-10 of the Juvenile Court Act of 1987 (Juvenile Court Act) (705 ILCS 405/2-10 (West 2016)), evidence of a parent’s acceptance of services cannot be treated as an admission of neglect or abuse. Ebony also argued that evidence of her participation, or lack of participation, in intact family services was irrelevant at the adjudicatory stage. The trial court denied the motion. ¶ 11 The following testimony and other evidence was presented at the adjudicatory hearing.
¶ 12 A. Initial DCFS Involvement—Summer and Fall of 2013 ¶ 13 DCFS investigator Diane Hankle testified that she was assigned to the case in June 2013, in response to two hotline reports for inadequate supervision. Ms. Hankle visited Ebony’s home on June 28, 2013, where Ebony was living with her six children—Ebony’s youngest child, Zariyah, had not yet been born. Ms. Hankle described the home as “dirty.” According to her, there were dog feces and urine in one of the bedrooms, the kitchen and bathroom were dirty, “[t]here were clothes all over the place,” the children were sharing a single torn mattress on the floor, and a door had been placed over a broken window. Ms. Hankle also testified that “all of the children were dirty,” wearing dirty clothes and looking as if they needed a bath. DeAngelo, the youngest, was wearing dirty underwear and “had some sort of bumps over him.” When interviewed, the children indicated that the family had no hot water or working stove and that their mother had to take food next door to cook. But they stated that they had plenty to eat, bathed regularly, and could remember what they had for dinner. According to Ms. Hankle, four-year-old James and three-year-old DeAngelo told her that
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Ebony sometimes left the children home alone, but this was contradicted by seven-year-old Kamahrie. ¶ 14 Ms. Hankle spoke to Ebony, who, according to Ms. Hankle, “said that she was stressed, and she had some depression,” that this was affecting her “[i]n terms of not being able to get that house cleaned up,” but that she was not taking medication or receiving mental health treatment at that time. Ms. Hankle said that Ebony expressed willingness to complete the services that Ms. Hankle mentioned to her, which included a “[s]ubstance abuse assessment, a mental health assessment, counseling and parenting classes.” Ms. Hankle explained that the house was not safe for the children, and Ebony agreed to participate in safety planning, which called for the children to reside with a neighbor while Ebony cleaned up the home. ¶ 15 Ms. Hankle testified that she returned to the home a week later, on July 5, 2013, and, based on her observations, determined a safety plan was no longer needed. According to her: “A. It looked like a completely different house. It was clean. There was pictures on the wall. It smelled good. There was some furniture there. The window had been replaced. The broken windows had been replaced. Q. And had the feces and urine been removed? A. Absolutely.” At that time Ms. Hankle had also ordered beds for the children with “Norman funds”—funds provided to families with children who are at risk of being placed in DCFS care due to a lack of food, shelter, clothing, or other essential items (see Norman Services: Information on Housing Advocacy, Cash Assistance and Other Services, Ill. Dep’t Children & Family Servs., https://www.illinois.gov/dcfs/lovinghomes/families/Documents/NormanServices.pdf (last visited Dec. 20, 2017))—which were due to arrive soon. ¶ 16 Based on the condition of the home during her initial visit, Ms. Hankle indicated allegations of environmental neglect and risk of harm. However, she found no credible evidence of inadequate supervision. When Ebony had to leave the house, she left the children in the care of her neighbor. Ms. Hankle’s last involvement with Ebony was a transitional visit with intact family services worker Latonya Hale.
¶ 17 B. Intact Family Services—Late 2013 and Early 2014 ¶ 18 Ms. Hale was assigned to work with Ebony and her family in September 2013. Ms. Hale testified that when she first met Ebony on September 16, 2013, she told Ebony that the DCFS investigator had recommended “certain services for her, including a mental health assessment, parenting [classes], and [a] substance abuse screen[ing].” According to Ms. Hale, Ebony agreed to the mental health assessment, which she recalled discussing with Ms. Hankle, but said she was not aware of the other services and “wasn’t going to do those services” because “she didn’t feel it was needed.” However, on September 25, 2013, Ms. Hale reiterated her recommendations to Ebony, and Ebony “agreed to comply with the services.” Although Ms. Hale observed at that time that the cooking gas was turned off in the home, she also noted that Ebony had a two-burner electric stovetop that she used to cook and to heat hot water for bathing. ¶ 19 Ms. Hale next met with Ebony on October 3, 2013, to review service referrals and offer Ebony assistance with transportation. Ebony told Ms. Hale that her biological mother, Kimberly Holiday, whom she referred to as “Pony Girl,” had a vendetta against her and “was
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always causing problems for her and the children.” The reports that Ms. Hale prepared indicated that it was Ebony’s mother who called the hotline to report Ebony to DCFS. Ms. Hale walked around the home during this visit and testified that she “th[ought] the utilities were working on that date.” ¶ 20 Ms. Hale testified that she initially made weekly visits to the home, both announced and unannounced. She stated that sometimes, even when a visit had been arranged in advance, no one would answer the door. By November 6, 2013, although Ebony told Ms. Hale that she had called one of the referrals and not received a call back, Ms. Hale said “no services engagement was taking place.” Ms. Hale gave Ebony new referrals and went over them again with her. At this time, Ebony disclosed to Ms. Hale that she was pregnant and that the baby’s father “was no longer in the picture.” She also told Ms. Hale that the family’s refrigerator was not working, and Ms. Hale agreed to try to obtain Norman funds to replace it. ¶ 21 On November 26, 2013, Ms. Hale drove Ebony to Ingalls Behavioral Health Center for a mental health assessment. When the State asked Ms. Hale what the outcome of that visit was, Ebony’s counsel objected, and the following exchange took place: “[Assistant State’s Attorney]: And what was the outcome of that assessment? [Ms. Hale]: The clinician confirmed— MS. GIPSON [(COUNSEL FOR EBONY)]: Objection, hearsay. THE COURT: Overruled. Go [a]head. MS. LOZA [(Assistant State’s Attorney)]: You may answer. A. The clinician spoke with both of us, and she confirmed that mom’s diagnosis was bipolar disorder NOS. MS. GIPSON: Continuing objection to the hearsay. Witness is testifying as to an out-of-court person’s statement for the truth of the matter asserted. Mother would ask to strike that portion of the answer. That is hearsay. MS. LOZA: Would you like me to answer? THE COURT: Yes. MS. LOZA: Judge, at this point, this is relevant for the effect on the listener, not for the truth of the matter asserted, why mother might have needed some services, why this worker had acted in the way that she did after hearing this. THE COURT: Overruled. You can answer. THE WITNESS: Okay. The clinician explained to us the diagnosis of bipolar disorder NOS. She gave us the assessment report. She recommended mom to participate in their like outpatient hospital type mental health program, because she said she would be able to see a psychiatrist right away with doing that. Q. However, was there an issue with mom participating in that service? A. Yes. At the time, mom had Harmony Insurance, and the program, the outpatient program at Ingalls didn’t accept Harmony. MS. GIPSON: Judge, I could ask, for the record, for the Court to note mother’s continuing objection to the answer with regards to the clinician’s statements as hearsay. THE COURT: Thank you.”
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¶ 22 Ms. Hale went on to explain that the clinician gave Ebony a list of mental health care providers that would accept her insurance and Ms. Hale reiterated to Ebony the importance of following up with those referrals. That day, Ms. Hale also helped Ebony schedule an appointment for a substance abuse assessment because Ebony reported that she was having trouble getting through to the treatment center. Ebony told Ms. Hale that she felt she could take care of her children and did not need parenting classes. ¶ 23 On November 27, 2013, Ms. Hale visited the older children at their school. She testified that they appeared to be “safe and appropriate.” She also observed the family’s home, noting that the heat was off but that Ebony had one or more space heaters in the home “so the areas of the home was warm.” Ms. Hale recalled that Ebony said that it was her mother downstairs who had turned the gas off “just out of spite or something to that effect.” Ms. Hale discussed with Ebony measures she should take to use the heaters safely. At that time, Ebony requested bus fare so that she could see about a financial assistance program that would help her get the heat back on in the home. Ms. Hale testified that her organization could not help with this directly because the utility bill was in Ebony’s mother’s name. During this visit, Ms. Hale had Ebony sign a refusal for parenting services and write why she felt that she did not need them. Ebony agreed at that meeting to follow up with a mental health service provider. ¶ 24 On December 9, 2013, Ms. Hale drove Ebony to Healthcare Alternative Systems (HAS) for a substance abuse assessment. When the State asked Ms. Hale about the outcome of that visit, counsel for Ebony again objected, and the trial court again overruled the objection. The following exchange took place: “[Assistant State’s Attorney]: And what was the outcome of that assessment? MS. GIPSON [(counsel for Ebony)]: Objection, Judge. I believe that the answer that the witness intends to give will go into hearsay. THE COURT: Overruled. THE WITNESS [(Ms. Hale)]: The substance abuse counselor who completed the assessment and the drug test confirmed mom— MS. GIPSON: Objection, Judge. THE WITNESS: —was positive for— MS. GIPSON: Objection, Judge. THE COURT: Hold on if you hear an objection. MS. GIPSON: Objection with regard to hearsay. The witness is again testifying to the out-of-court statements made by a party—made by an individual who is not a party. It is for the truth of the matter asserted. It is hearsay. Mother would ask the Court to note a continuing objection to the nature of the testimony given by the witness with regards to what she was informed by the various service providers. THE COURT: Continuing objection noted. You can answer. THE WITNESS: The counselor explained that mom tested positive for marijuana, which was also stated in the report that she submitted to the agency, and she recommended outpatient services for mom.” ¶ 25 Ms. Hale testified that, on the day of the substance abuse assessment, Ebony admitted to Ms. Hale that she had used marijuana. Following the assessment, Ebony agreed to participate in an outpatient substance abuse program at HAS that included a parenting component.
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¶ 26 On December 23, 2014, Ms. Hale again observed that the space heaters were keeping the home warm and again cautioned Ebony to monitor them, which Ebony agreed to do. At this time Ebony told Ms. Hale that she had missed some days of her outpatient programming at HAS because HAS was out of bus fare cards. Ebony requested cards from Ms. Hale’s organization, but they had also run out. ¶ 27 However, on January 24, 2014, Ebony asked to sign a refusal of services. Ms. Hale explained the consequences of doing so, that “if she gets another indicated case, she runs a higher risk of having her case screened in with the State’s Attorney to have her children recommended for foster care.” Ms. Hale saw the children on that date, and they again appeared “safe and appropriate.” Although Ms. Hale testified that she “believe[d] the utilities were working” at that time, she also testified that the family was still using space heaters. Ebony told Ms. Hale that she suspected her mother of “tampering with the valves or doing something with the boiler, because everything was downstairs, and her mother was downstairs.” However, at that time, the gas was on in the home, and the family had hot water. ¶ 28 Ms. Hale’s final visit with Ebony was on February 1, 2014. According to Ms. Hale, the purpose of the visit was “[t]o just close out the case, review the final service plan, just to kind of reiterate things with mom, encourage her to follow through with services.” By that point Ebony was eight months pregnant with Zariyah and told Ms. Hale that she didn’t have the energy to engage in services but would follow up with them after she had the baby. ¶ 29 On cross-examination, Ms. Hale acknowledged that intact family services are voluntary. Counsel for Ebony went through each of Ms. Hale’s visits with the family with her, including a number of one-on-one conversations she had with each of the six children. Ms. Hale agreed that on these visits she saw food in the home and observed no signs of abuse, that the children “appeared to be well,” that they were “neatly and appropriately groomed” and dressed appropriately for the weather, and that they did not report any concerns to her about their home. ¶ 30 On both November 27 and December 5, 2013, the children told Ms. Hale that they were keeping warm. And Ms. Hale testified that she personally observed on December 23, 2013, and January 24, 2014, that the space heaters or “fire place heaters” Ebony was using were keeping the apartment warm. At Ms. Hale’s last visit on February 1, 2014, Ebony told Ms. Hale that she had followed up with public aid and been approved for a Link card and cash assistance. Ms. Hale decided to close the case and leave the children in Ebony’s care because “[t]here were no issues of abuse or neglect while [Ms. Hale] observed the children.” At that time, although all of the utilities were connected, the family was still using space heaters because the radiant heaters in the home were not working. ¶ 31 At no time did Ms. Hale witness a paramour living with the family, the children told her their mother did not have a boyfriend, and Ebony told Ms. Hale that she became pregnant before DCFS involvement began and was no longer with the father. From September 2013 to February 2014, Ms. Hale never saw Merrill or Amari living with the family. ¶ 32 At this time, counsel for Merrill objected to any use of the testimony of Ms. Hankle or Ms. Hale in connection with his children, Zariyah and Amari, who were not physically present in the home during the periods of time that those witnesses observed the home or met with Ebony. At the State’s request, the court postponed ruling on the objection until after all witnesses had testified. But the court never ruled on the objection.
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¶ 33 C. Events Leading to Protective Custody—Fall 2014 ¶ 34 The State’s last witness, DCFS investigator Priscilla Cash, testified that she was assigned to the case in August 2014, in response to a hotline report of inadequate supervision. By that time, Ebony had given birth to Zariyah and was living in the home with all seven of her children, as well as Zariyah’s father, Merrill; Merrill’s teenage son, Amari; and Amari’s teenage half-sister Alexis J., who is not Merrill’s biological child and is not part of these proceedings. ¶ 35 Ms. Cash testified that, during her first visit with the family, on September 2, 2014, Merrill and the children reported that Ebony was incarcerated. According to Ms. Cash, Ebony was released some time before Ms. Cash’s visit on September 30, 2014. In the intervening month, Ms. Cash saw the minors several times, and they appeared to be well and were well groomed. The children reported that they were never left alone. Courtney told Ms. Cash that, whenever Ebony was in jail, Merrill or Alexis or one of the children’s older cousins would take care of them. Ms. Cash observed that the children again did not have beds and was told that the family had been forced to dispose of the beds due to an infestation of bed bugs. ¶ 36 By October 2014, Ms. Cash had delivered new beds to the family and was “looking to unfound the case” because the children’s basic needs were being met and “they did not appear to be at any imminent risk at that time.” In one of their final conversations, Ebony thanked Ms. Cash for all she had done for the family. ¶ 37 However, when Ms. Cash visited the home again on November 18, 2014, Merrill, who was there with three of the younger children, told Ms. Cash that Ebony and her mother had “gotten into it again” and that Ebony’s mother had called the police and had Ebony arrested. According to Ms. Cash, “[i]t was freezing cold outside, and it felt like it was colder in the house than it felt outside.” Merrill told her that “the gas was not working in the home at that time because [ ] the pipes were [sic] burst.” Ms. Cash observed an electric heater in the master bedroom, where the children were, but observed that the room was still cold. She recalled that the children were not clean, one of them had a runny nose, and there was “very limited food” in the apartment. Ms. Cash told Merrill that the house was too cold for the children to remain there. She testified that she “was trying to give him an opportunity” and gave him until later that day to identify a warm place for the children to stay but that, when she checked back with him later that day, “he was saying he really didn’t have a place” for the children to go. She acknowledged that she did not identify any shelters or warming centers that he could take the children to. ¶ 38 Ms. Cash further testified that, although Merrill at first denied using drugs, when she asked him what would happen if she “was to drop him right now,” he admitted that he had smoked marijuana. Ms. Cash never made any referrals for services to Merrill. ¶ 39 Ms. Cash also visited the older children at their school on November 18, 2014. According to her, “they were dirty that day,” a couple of them “had pretty bad body odors,” and “[t]heir hair was not combed.” Ms. Cash interviewed Courtney, who told her that, although the house was cold, the bedroom was kept warm and that Courtney’s grandmother “had her mom locked back up.” Courtney indicated that, since Alexis had recently run away from home, when Ebony and Merrill were not present, 13-year-old Amari would take care of the children. When Ms. Cash interviewed Amari, he stated that his father took good care of him.
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He confirmed that he sometimes watched the other children, “along with a 15 or 16-year-old cousin” who “sometimes help[ed].” ¶ 40 Ms. Cash acknowledged on cross-examination that she was not able to identify how often Alexis or Amari watched the younger children, that she did not ask the children what period of time the teens provided that care, and that “it could have been five minutes” or “it could have been five hours.” ¶ 41 Ms. Cash then spoke to Ebony by telephone. Ebony told her that she and Merrill were trying to get the pipes fixed and get the house fixed up but that her mother would not allow anyone to enter the basement to work on the pipes. Ebony believed that she would be released from jail on December 2, 2014. ¶ 42 Ms. Cash saw Merrill at the children’s school later on November 18, 2014, and learned that he had taken the two youngest children, Zariyah and DeAngelo, to the home of Shannon Lewis. When Ms. Cash went to Ms. Lewis’s home she saw that it was a warm, safe place. In fact, Amari and Zariyah were placed in Ms. Lewis’s home after the children were taken into protective custody and Ms. Lewis was deemed to be a suitable caretaker for them. Ms. Cash further acknowledged that when she spoke to Ebony that day, Ebony advised her that it was okay for the children to stay at Ms. Lewis’s house. Ms. Cash nevertheless took the children into protective custody. When asked why, she said it was her supervisor’s decision, “[s]omeone made the critical decision for [her] to do that,” and “[she] did what [she] was told.” When asked on cross-examination if she advised her supervisor that Merrill had found a warm, safe place for the children to stay, Ms. Cash stated, “I don’t know what I told her. I don’t remember. It’s almost two years ago.” ¶ 43 In Ms. Cash’s view, the children were at a substantial risk of harm “[b]ased on the environment that the children were in, the children being left with a 13-year-old, reports that there was domestic violence going on” between Ebony and her mother, as well as Ebony’s failure to address her substance abuse and mental health issues. The allegations of inadequate supervision she stated were based on “the children being left with a 13-year-old.” When asked for the basis for the allegations of environmental neglect, Ms. Cash stated: “Very limited food. The source of electricity as far as the children were concerned. The children were in a very, very cold environment due to pipes being burst in the basement. I was trying to get down in the basement. I’m sure there was mold in the house and everything else.” ¶ 44 The trial court admitted into evidence, over Ebony’s objection, five documentary exhibits presented by the State. The first of the State’s exhibits was a certified statement of conviction indicating that Ebony pleaded guilty to a misdemeanor charge of domestic battery, in that Ebony knowingly or intentionally caused bodily harm to a family or household member, Ms. Holiday, by pushing her to the ground on August 12, 2014. ¶ 45 The State also introduced documents created by Ms. Hale—an integrated assessment (IA) report dated November 4, 2013, and family service plans dated November 4, 2013, December 20, 2013, and January 28, 2014—that tracked the testimony Ms. Hale provided at the adjudicatory hearing.
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¶ 46 In the IA report, Ms. Hale stated that Ebony “was cordial toward [Ms. Hale] and expressed her willingness to participate in intact services,”1 but that Ebony “disagreed with needing some of the services” that were recommended to her. According to Ms. Hale’s report, although Ebony “admitted to past marijuana use,” she “denied any substance abuse issues.” Ms. Hale also noted that Ebony and her biological mother, Ms. Holiday, had “a very conflictual [sic] relationship most of the time.” ¶ 47 However, Ms. Hale made clear in her report that each of the children appeared to be “affectionately bonded” with Ebony and received “the most support and nurturance” from her. Ms. Hale believed that Ebony was capable of taking care of her children, stating: “Ebony appears to have the capacity to provide an appropriate level of monitoring for her children. Allegations of inadequate supervision were previously made against Ebony but those allegations were all unfounded. *** Ebony is able to self transport and access resources within her community. She takes care of her children’s daily needs and ensures that they attend school regularly. Also at the onset of her current DCFS involvement, Ebony made a care plan for her children and addressed the issues of environmental neglect in her home which brought the case to the attention of DCFS.” ¶ 48 Ms. Hale concluded her report by predicting that the family would remain intact but that Ebony needed to follow through with mental health and drug assessments, and that parenting classes were “also recommended *** as an added support.” ¶ 49 In a family services plan also dated November 4, 2013, Ms. Hale stated that Ebony “admitted to having mental health concerns that contributed to the state of the home” and “acknowledged that her home environment had been neglected” but that she also “denied any substance abuse issues[,] *** made a care plan for her children[,] and cleaned up the home before their return.” Ms. Hale also noted that Ebony was “constantly getting into disturbances with Ms. Holiday, which “required police intervention.” ¶ 50 In a subsequent family services plan dated December 20, 2013, Ms. Hale noted that although “there were multiple weeks that the family was not available when [Ms. Hale] attempted to conduct home visits *** [Ebony] ha[d] recently been making herself more available.” By January 28, 2014, she wrote that “the minors appear[ed] well in the mother’s care and attend[ed] school regularly” but that Ebony had refused further intact family services and had asked for her case to be closed. Ms. Hale indicated that her next task would be to “prepare closing paperwork as directed by [her] supervisor since [Ebony] refused to continue with services.” ¶ 51 The State rested, and the trial court denied motions for directed findings filed by both Ebony and Merrill. ¶ 52 Ebony presented a single witness, Linda Jelks, a teaching assistant at Metcalfe Elementary School, where Ebony’s five oldest children attended school. Ms. Jelks testified that she saw the children every day during the 2014 school year and had conversations with James, who was in kindergarten, every day because she worked in his classroom. She had