24 C.F.R. § 966.54
Informal settlement of grievance
Any grievance shall be personally presented, either orally or in writing, to the PHA office or to the office of the project in which the complainant resides so that the grievance may be discussed informally and settled without a hearing. A summary of such discussion shall be prepared within a reasonable time and one copy shall be given to the tenant and one retained in the PHA's tenant file. The summary shall specify the names of the participants, dates of meeting, the nature of the proposed disposition of the complaint and the specific reasons therefor, and shall specify the procedures by which a hearing may be obtained if the complainant is not satisfied.
Notes of Decisions
Cited in 18
cases (3 in the last 5 years), 1985–2025 · leading case: Sager v. Hous. Comm'n, 855 F. Supp. 2d 524 (D. Maryland 2012).
Sager v. Hous. Comm'n, 855 F. Supp. 2d 524 (D. Maryland 2012). “Federal regulations permit each PHA to craft its own procedures for hearing of grievances within certain parameters, including the requirement that the PHA provide an opportunity for “[i]nformal settlement of grievances,” 24 C.F.R. § 966.54 , followed by the opportunity for a…”
Eunice Samuels, Lorraine Warren v. Dist. of Columbia, 770 F.2d 184 (D.C. Cir. 1985). “55 (1984), but the District allegedly again failed to convene the mandated grievance procedures or even to acknowledge the hearing requests.”
Cmty. Homes of Bismarck, Inc. v. Main, 794 N.W.2d 204 (N.D. 2011). “Nothing in this record establishes that counsel for Community Homes was the decision maker either at the informal settlement conference or in this eviction proceeding, and we reject Main’s claim that counsel’s participation in that proceeding and representation of the opposing…”
Hous. Auth. of the Town of Greenwich v. Rodriguez, 174 A.3d 844 (Conn. App. Ct. 2017). “Pursuant to 24 C.F.R. § 966.54 (2014), 10 a grievance may be settled informally.”
Noble v. Bethlehem Hous. Auth., 617 F. Supp. 248 (E.D. Pa. 1985). “Second, the notice sent by BHA afforded plaintiff only five days between the date of the letter and the threatened termination. Unless a health or safety threat existed, BHA was required to give plaintiff 30 days notice of a proposed termination.”
Bennington Hous. Auth. v. Danielle Lake Bennington Hous. Auth. v. Krista A. Saunders & Adam Rousseau, 2012 VT 82 (Vt. 2012). “” 24 C.F.R. § 966.54 (emphasis added). BHA’s summary letter to Saunders following their informal meeting neither mentioned the grievance procedure, nor specified the procedure for obtaining a grievance hearing.”
Samuels v. Dist. of Columbia, 669 F. Supp. 1133 (D.D.C. 1987). “For example, they no longer require that grievances must be submitted in writing (a clear violation of 24 C.F.R. 966.54 which explicitly provided that grievances could be submitted either in writing or orally).”
Imes v. Philadelphia Hous. Auth., 928 F. Supp. 526 (E.D. Pa. 1996). “See 24 C.F.R. § 966.54 . Moreover, if PHA fails to implement a grievance award to a tenant, courts in this district have regularly held that a tenant may then seek enforcement of that award in federal court pursuant to 42 U.”
Hous. Auth. of City of Danville v. Love, 874 N.E.2d 893 (Ill. App. Ct. 2007). “” 24 C.F.R. §966.54 (2007). “[W]ithin a reasonable time” after the informal discussion, the public housing authority will write a summary of the discussion and give a copy of it to the tenant.”
State v. Wilson, 2011 ND 18 (N.D. 2011). “Nothing in this record establishes that counsel for Community Homes was the decision maker either at the informal settlement conference or in this eviction proceeding, and we reject Main’s claim that counsel’s participation in that proceeding and representation of the opposing…”
Hous. Auth. of the City of Danville v. Love (Ill. App. Ct. 2007). “" 24 C.F.R. §966.54 (2007). "[W]ithin a reasonable time" after the informal discussion, the public housing authority will write a summary of the discussion and give a copy of it to the tenant.”
Sims v. Kemp, 769 F. Supp. 279 (N.D. Ill. 1991). “24 C.F.R. § 966.54 . Within a reasonable time thereafter, the tenant may then submit a written request for a formal hearing.”
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