1(2)(a) The department shall contract with an independent software quality assurance and testing provider to work with all stakeholders to:1. Conduct a comprehensive business process analysis to document current workflows, identify inefficiencies, and develop recommendations to streamline business processes to improve service delivery, reduce redundancy, and enhance operational efficiency.
2. Develop detailed current and future state business, functional, and technical requirements, including, but not limited to:a. System capabilities and user requirements;
b. Security, accessibility, and compliance standards;
c. Data migration and conversion requirements;
d. Integration points with existing enterprise systems and third-party applications; and
e. Verifiable acceptance criteria for each requirement.
3. Conduct a complete system integration assessment to identify dependencies, interoperability challenges, and strategies for seamless data exchange.
4. Deliver a streamlined transparent process to track, test, and update all system requirements.
5. Submit a report detailing these requirements, process improvements, and any related statutory change recommendations to the chair of the Senate Appropriations Committee, the chair of the House Budget Committee, and the Executive Office of the Governor’s Office of Policy and Budget by June 30, 2026.