Florida/Georgia Personal Injury & Workers Compensation

You're probably overthinking it. Call a lawyer.

Call Now: 904-383-7448
Florida Statute 626.9743 - Full Text and Legal Analysis
Florida Statute 626.9743 | Lawyer Caselaw & Research
Link to State of Florida Official Statute
F.S. 626.9743 Case Law from Google Scholar Google Search for Amendments to 626.9743

The 2025 Florida Statutes

Title XXXVII
INSURANCE
Chapter 626
INSURANCE FIELD REPRESENTATIVES AND OPERATIONS
View Entire Chapter
626.9743 Claim settlement practices relating to motor vehicle insurance.
(1) This section shall apply to the adjustment and settlement of personal and commercial motor vehicle insurance claims.
(2) An insurer may not, when liability and damages owed under the policy are reasonably clear, recommend that a third-party claimant make a claim under his or her own policy solely to avoid paying the claim under the policy issued by that insurer. However, the insurer may identify options to a third-party claimant relative to the repair of his or her vehicle.
(3) An insurer that elects to repair a motor vehicle and specifically requires a particular repair shop for vehicle repairs shall cause the damaged vehicle to be restored to its physical condition as to performance and appearance immediately prior to the loss at no additional cost to the insured or third-party claimant other than as stated in the policy.
(4) An insurer may not require the use of replacement parts in the repair of a motor vehicle which are not at least equivalent in kind and quality to the damaged parts prior to the loss in terms of fit, appearance, and performance.
(5) When the insurance policy provides for the adjustment and settlement of first-party motor vehicle total losses on the basis of actual cash value or replacement with another of like kind and quality, the insurer shall use one of the following methods:
(a) The insurer may elect a cash settlement based upon the actual cost to purchase a comparable motor vehicle, including sales tax, if applicable pursuant to subsection (9). Such cost may be derived from:
1. When comparable motor vehicles are available in the local market area, the cost of two or more such comparable motor vehicles available within the preceding 90 days;
2. The retail cost as determined from a generally recognized used motor vehicle industry source such as:
a. An electronic database if the pertinent portions of the valuation documents generated by the database are provided by the insurer to the first-party insured upon request; or
b. A guidebook that is generally available to the general public if the insurer identifies the guidebook used as the basis for the retail cost to the first-party insured upon request; or
3. The retail cost using two or more quotations obtained by the insurer from two or more licensed dealers in the local market area.
(b) The insurer may elect to offer a replacement motor vehicle that is a specified comparable motor vehicle available to the insured, including sales tax if applicable pursuant to subsection (9), paid for by the insurer at no cost other than any deductible provided in the policy and betterment as provided in subsection (6). The offer must be documented in the insurer’s claim file. For purposes of this subsection, a comparable motor vehicle is one that is made by the same manufacturer, of the same or newer model year, and of similar body type and that has similar options and mileage as the insured vehicle. Additionally, a comparable motor vehicle must be in as good or better overall condition than the insured vehicle and available for inspection within a reasonable distance of the insured’s residence.
(c) When a motor vehicle total loss is adjusted or settled on a basis that varies from the methods described in paragraph (a) or paragraph (b), the determination of value must be supported by documentation, and any deductions from value must be itemized and specified in appropriate dollar amounts. The basis for such settlement shall be explained to the claimant in writing, if requested, and a copy of the explanation shall be retained in the insurer’s claim file.
(d) Any other method agreed to by the claimant.
(6) When the amount offered in settlement reflects a reduction by the insurer because of betterment or depreciation, information pertaining to the reduction shall be maintained with the insurer’s claim file. Deductions shall be itemized and specific as to dollar amount and shall accurately reflect the value assigned to the betterment or depreciation. The basis for any deduction shall be explained to the claimant in writing, if requested, and a copy of the explanation shall be maintained with the insurer’s claim file.
(7) Every insurer shall, if partial losses are settled on the basis of a written estimate prepared by or for the insurer, supply the insured a copy of the estimate upon which the settlement is based.
(8) Every insurer shall provide notice to an insured before termination of payment for previously authorized storage charges, and the notice shall provide 72 hours for the insured to remove the vehicle from storage before terminating payment of the storage charges.
(9) If sales tax will necessarily be incurred by a claimant upon replacement of a total loss or upon repair of a partial loss, the insurer may defer payment of the sales tax unless and until the obligation has actually been incurred.
(10) Nothing in this section shall be construed to authorize or preclude enforcement of policy provisions relating to settlement disputes.
History.s. 9, ch. 2004-370; s. 154, ch. 2004-390.

F.S. 626.9743 on Google Scholar

F.S. 626.9743 on CourtListener

Amendments to 626.9743


Annotations, Discussions, Cases:

Cases Citing Statute 626.9743

Total Results: 5  |  Sort by: Relevance  |  Newest First

Copy

Bastian v. United Servs. Auto. Ass'n, 137 F. Supp. 3d 1272 (M.D. Fla. 2015).

Published | District Court, M.D. Florida | 2015 U.S. Dist. LEXIS 131321, 2015 WL 5853206

...47 at 22 (quoting Campus Commc’ns, Inc. v. Dep’t of Revenue, 473 So.2d 1290, 1293 (Fla.1985)).) USAA’s actual practices are inconsistent with its present position that -sales tax is not covéred at all. by the Policy.- USAA says it only .-pays sales tax because section 626.9743(5)(a), Florida Statutes seems to réquire it to do so any time it elects a Cash settlement based on the actual cost to purchase a , comparable motor vehicle. The Court, will discuss section 626.9743 further below. But, as detailed in USAA’s motion, even before section 626.9743 was enacted, and after its predecessor regulation was repealed, USAA’s practice was to pay sales tax, first, at the time of settlement (as plaintiffs contend here should be done) and later as incurred....
...For" this, and all the reasons discussed above, the Court holds that the Policy does require payment of the full amount of sales tax that would be due on a vehicle comparable to the covered vehicle, regardless of whether that amount is actually incurred. 4 B. Section 626.9743, Florida Statutes USAA resists relying on the language of the Policy alone to determine the proper *1279 handling of sales tax. USAA believes that the Florida Insurance Code is part of the Policy and that, in particular, section 626.9743, Florida Statutes permits USAA to pay sales tax only in the amount actually incurred....
...ill see what, if any, clarity the statute provides. The Florida Unfair Insurance Trade Practices Act, Flai Stát. §§ 626.951-.99, includes a provision on the appropriate adjustment and claim settlement practices for motor vehicle insurance claims. Section 626.9743 provides, in part: (5) When the insurance policy provides for the adjustment and' settlement first-party motor vehicle total losses on the basis of actual cash value or replacement with another of like kind and quality, the insurer s...
...urer may defer payment of the sales tax unless and until the obligation has actually been incurred. (10) Nothing in this section shall be construed'to authorize or preclude enforcement of policy provisions relating to settlement disputes. Fla. Stat. § 626.9743 (emphasis added). 5 USAA’s unchallenged recitation of the history of section 626.9743 indicates that the idea behind subsection (5) began as a 1978 directive from the state agency regulating the insurance industry that insurers must pay sales tax as part of paying total vehicle loss claims....
...47-2.) In 1982, the directive came to include language allowing insurers to pay sales tax only once it has been incurred. (Doe. 47-6; see Doc. 47-4.) The directive eventually became a regulation in 1992, which was later repealed in 2001, before essentially the same language was codified in 2004 in the form of section- 626.9743....
...7 ) USAA changed its Florida procedure in 2001 (oddly, after the regulation was repealed) to pay sales tax only in the amount actually incurred. (Id. at 4-5, 7-8.) . This remains USAA’s practice in Florida for payment of sales tax. 8 (Id.' at 10-12, 14-15, 17-24.) USAA now argues that the Policy should be read with section 626.9743(9) as an essential component of the Policy that permits USAA’s current treatment of sales tax....
...re the policy is otherwise silent so that USAA may, páy only incurred sales tax. In USAA’s view, this practice makes good policy sense due to potential variations in local sales tax, along with other factors. The plaintiffs are not convinced that section 626.9743 does what USAA says or that the statute would trump the Policy in any event. Plaintiffs see section 626.9743 as permissive, not mandatory, such that parties may still contract to require sales tax to be paid in full upfront as part of “actual cash value.” Plaintiffs contend that such a permissive statute should not be read into an insur...
...ay payment of sales tax because of the difficulty in determining the amount of sales tax before a replacement vehicle has been purchased. (Doc. 47 at 17.) But none of USAA’s submissions indicate what purpose the legislature had in mind in enacting section 626.9743....
...d has signed a contract to buy a replacement vehicle, but before the insured has actually had to pay for it. Thus, even if consideration of public policy was appropriate, the Court is not convinced by either party’s argument; Moving past issues of section 626.9743(9)’s practical wisdom, .the Court turns to the dispute over what it actually means. From the Court’s own research, it appears that no provision of section 626.9743 has ever been the subject of a court opinion....
...The Court therefore presumes that the parties entered into the contract with knowledge of the statutory provisions, and those provisions became part of the contract.” (quotations omitted)).- USAA reads the Policy to leave open the details of claim adjustment and settlement practice, which section 626.9743 then provides; Plaintiffs dispute that these general principles apply to the kind of permissive statutory language found in subsections (5) and (9)....
...As between subsections (5) and (9),-the only mandatory language is that in subsection (5) requiring insurers to pick one of four options for settling first-party motor vehicle total losses arid those who pick option (a) ■ pay - sales tax. Fla. Stat. § 626.9743 (5) (“[T]he insurer shall use one of the following methods____(a) The insurer may elect a cash settlement based upon the actual cost to purchase a comparable motor vehiclé, including sales tax, if Applicable pursuant to subsection (9).” (emphasis added))....
...Even if subsection (9) were mandatory, the parties would still be free to contract for this coverage. See Green v. Life & Health of Am., 704 So.2d 1386, 1390-91 (Fla.1998); also Fla. Stat. § 627.418 (1); Allen v. USAA Ca. Ins. Co., 790 F.3d 1274, 1283 (11th Cir.2015). Thus,, section 626.9743 does not decide the outcome in this case, and the plaintiffs are owed the full amount of sales tax that would be due on the purchase of a vehicle comparable to their covered vehicle....
...so is the deductible. (Id. at 7, 31.) . The Court, recognizes the- common sense in plaintiffs' suggestion that USAA's current internal operating procedures and responses to policyholder complaints would likely have cited to the Policy in addition to section 626.9743 if USAA believed the Policy supported its treatment of sales tax., But the Court is unwilling to go so far as to say that failure to specifically reference the Policy in either the procedures or the responses must mean that USAA’s practices are contrary to the Policy....
...the Policy alone does not require payment of sales tax at all. If the State meant to interpret Florida law, and not policy language, there would be no need to change the policy language if, as USAA sug *1280 gests, • the language of statutes like' section 626.9743 should be read into the....
...tax, (Doc. 75 at 11.) Another interesting discussion, but Florida is the focus here. . USAA submitted the Florida Senate staff analysis and the Florida Office of Insurance Regulation’s 2004 Legislative Summary as support for its interpretation of section 626.9743. (Doc.'47-8; Doc. 49-1.) While the staff analysis indicates that the general purpose of 626.9743 is to set uniform standards that maintain consumer protection and avoid disputes (Doc....
...Co., 790 F.3d 1274, 1279 (11th Cir.2015) (citing Borden v. East-European Ins. Co., 921 So.2d 587, 595 (Fla.2006), Atwater v. Kortum, 95 So.3d 85, 90 (Fla.2012), and Donato v. Am. Tel. & Tel. Co., 767 So.2d 1146, 1154 (Fla.2000)). . Though not determinative, it is worth noting that section 626.9743 is in the chapter of the Insurance Code on .‘‘Insurance Field Representatives and Operation,” not "Insurance Rates and Contracts," ....
Copy

Progressive Select Ins. Co. v. Lloyd's of Shelton Auto Glass, L L C, a/a/o Bruce Farlow (Fla. 2d DCA 2024).

Published | Florida 2nd District Court of Appeal

...that Progressive is violating the statutory prohibition on imposing a deductible for windshield damage, much less entitlement to punitive damages. It is noteworthy that Florida law presumes that an insurer could legally require an insured to use a particular repair shop. See § 626.9743(3) ("An insurer that elects to repair a motor vehicle and specifically requires a particular repair shop for vehicle repairs shall cause the damaged vehicle to be restored to its physical condition as to performance and appearance immedia...
...with the terms of the parties' confidentiality agreement"). 36 may require the insured to pay a deductible for windshield repair or replacement, even though Florida law and Progressive's own policy prohibit such a deductible. Compare § 626.9743(3), Fla....
Copy

Gina Signor v. Safeco Ins. Co. of Illinois (11th Cir. 2023).

Published | Court of Appeals for the Eleventh Circuit

Argued: Sep 15, 2022

...Doc. 62-1 at 46, 50. Safeco does not dispute that under the terms of the policy it had to comply with a Florida statute setting forth how an automobile insurer calculates the actual cash value of a vehicle. 3 See Fla. Stat. § 626.9743(5). The statute provides that when an “insurance policy pro- vides for the adjustment and settlement of first-party motor vehicle 3 The policy incorporates Florida law; if Safeco’s methodology does not com- port with Florida law, it has breached the policy....
...one of [a set of enumerated] methods” to determine that value. Id. One of the enumerated methods permits the insurer to “elect a cash settlement based upon the actual cost to purchase a compara- ble motor vehicle.” Id. § 626.9743(5)(a)....
...cost to the first-party insured upon request; or 3. The retail cost using two or more quotations obtained by the insurer from two or more licensed dealers in the local market area. Id. § 626.9743(5)(a)(1)–(3). USCA11 Case: 21-13148 Document: 75-1 Date Filed: 07/03/2023 Page: 8 of 29 8 Opinion of the Court 21-13148 Signor argues that Safeco’s metho...
...the insurance policy. She acknowledges that subsection (5)(a)(1) permits an insurer to calculate actual cash value based on “compa- rable motor vehicles . . . available in the local market area . . . within the preceding 90 days.” Id. § 626.9743(5)(a)(1)....
...10 Opinion of the Court 21-13148 Subsection (5)(a) provides that an insurer may offer a cash settlement “based upon the actual cost to purchase a comparable motor vehicle.” Fla. Stat. § 626.9743(5)(a)....
...bit an insurer from re- lying on advertised prices in its valuation. Subsection (5)(a)(1) permits an insurer to use the cost of comparable motor vehicles “available within the preceding 90 days.” Fla. Stat. § 626.9743(5)(a)(1) (emphasis added)....
...and internal quotation marks omitted)). Under subsection (5)(a)(3), an insurer may derive actual cost from the retail cost of a motor vehicle by obtaining two or more quotations from local licensed dealers. Fla. Stat. § 626.9743(5)(a)(3)....
... USCA11 Case: 21-13148 Document: 75-1 Date Filed: 07/03/2023 Page: 15 of 29 21-13148 Opinion of the Court 15 “available within the preceding 90 days.” Fla. Stat. § 626.9743(5)(a)(1)....
...o’s use of the CCC system, an electronic database, violated the statute be- cause the system was not a “generally recognized used motor ve- hicle industry source,” as required by subsection (5)(a)(2). Fla. Stat. § 626.9743(5)(a)(2). Subsection (5)(a)(2) provides another alternative methodol- ogy for an insurer to derive actual cost: from “[t]he retail cost as determined from a generally recognized used motor vehicle indus- try source.” Id. The subsection goes on to provide an example of such a source: an electronic database. 5 Id. § 626.9743(5)(a)(2)(a). But to accept Signor’s argument would mean that an insurer who relies on the methodology described in subsection (5)(a)(1) to es- tablish the cost of two or more available comparable vehicles, and...
...more than one of the enumerated methods listed under subsection 5 An insurer must meet further conditions if it uses an electronic database to comply with the methodology described in subsection (5)(a)(2). See Fla. Stat. § 626.9743(5)(a)(2)(a) (“[Such as] [a]n electronic database if the pertinent portions of the valuation documents generated by the database are provided by the insurer to the first-party insured upon request.”)....
...21-13148 Opinion of the Court 17 (5)(a). The statute states that actual cost “may be derived from” a list of three distinct methods, joined by the disjunctive term “or.” See generally id. § 626.9743(5)(a), (5)(a)(1)–(3)....
...s (5)(a)(2) and (5)(a)(3), we need not reach these arguments because we conclude that Safeco complied with subsection (5)(a)(1), and compliance with more than one sub- section of section (5)(a) is not required. See Fla. Stat. § 626.9743(5)(a)(1)–(3) (“Such cost may be derived from: [one of the three methods listed in the dis- junctive].”); Sparkman, 498 So....
...uces subpart (5)(a)(2)(a) with the phrase “such as,” suggesting that subpart (5)(a)(2)(a) concerns one alternative form (a database) of a “gener- ally recognized used motor vehicle industry source.” Fla. Stat. § 626.9743(5)(a)(2)....
...source” may include the use of a database. To sum up, Safeco’s use of the Uniform Condition Adjust- ment, advertised prices, and the CCC system to calculate the actual cash value of Signor’s vehicle complied with the statute. Id. § 626.9743(5)....
...The majority opinion recites the correct statutory language when describing the substance of paragraph 5(a)’s guarantee: “an insurer may offer a cash settlement ‘based upon the actual cost to purchase a comparable motor vehicle.’” Maj. Op. at 10 (quoting Fla. Stat. § 626.9743(5)(a))....
...As a result, under the majority’s interpretation, an insurer has freewheeling discretion to set “actual cost” at any amount. Id. at 11–12. Because the statute cannot support that interpretation, I respectfully dissent. Under Florida Statutes § 626.9743(5)(a), insurers “may elect a cash settlement based upon the actual cost to purchase a comparable motor vehicle.” Subparagraph (5)(a)(1) permits insurers to use the “the cost of two or more” comparable vehic...
...costs and adjustments. Second, Safeco’s cash value number was not the “cost” at all. Paragraph (5)(a) demands that insurers first calculate “the actual cost to purchase” a comparable car. Fla. Stat. § 626.9743(5)(a) (emphasis added)....
...Here’s why. Paragraph (5)(a) states that “actual cost” may be “derived from” three sources: (1) the cost of comparable vehicles; (2) industry sources like databases or guidebooks; or (3) licensed dealer quotations. Fla. Stat. § 626.9743(5)(a)(1)–(3). The majority correctly defines “derived from” as “originated from or obtained from.” Maj....
...ely on. Under (5)(c), an insurer may adjust or settle “on a basis that varies from the methods described in paragraph (a)” so long as it supports the calculation with itemized amounts and documentation. Fla. Stat. § 626.9743(5)(c). And (5)(d) provides that an insurer may contract with its insureds to use “[a]ny other method.” Id. § 626.9743(5)(d)....
...Indeed, Safeco has presented these adjustments as necessary to calculating the actual cost itself. The best interpretation of “based upon” is that it accounts for certain routine adjustments made to “actual cost” during the settlement process. Fla. Stat. § 626.9743(5)(a)....
...because of betterment or depreciation, information pertaining to the reduction shall be maintained with the insurer’s claim file” and the “basis for any deduction shall be explained to the claimant in writing, if requested.” Id. § 626.9743(6)....
...ender part of a statute meaningless.” Larimore v. State, 2 So. 3d 101, 114 (Fla. 2008) (quotation omitted). * * * Simply put, the requirements found in the text of § 626.9743(5)(a) work together to require transparent, reliable, and understandable settlement calculations that allow customers to USCA11 Case: 21-13148 Document: 75-1 Date Filed: 07/03/2023 Page: 29 of 29 21-13148...
...Because the majority misreads the words “actual,” “cost,” and “comparable,” and misinterpreted “derived from” and “based upon,” its interpretation of the statute veers away from the text. I would hold that Safeco’s methodology violates § 626.9743(5)(a)(1) and respectfully dissent.
Copy

Progressive Select Ins. Co. v. Lloyd's of Shelton Auto Glass, L L C, A/A/O Bruce Farlow (Fla. 2d DCA 2024).

Published | Florida 2nd District Court of Appeal

...that Progressive is violating the statutory prohibition on imposing a deductible for windshield damage, much less entitlement to punitive damages. It is noteworthy that Florida law presumes that an insurer could legally require an insured to use a particular repair shop. See § 626.9743(3) ("An insurer that elects to repair a motor vehicle and specifically requires a particular repair shop for vehicle repairs shall cause the damaged vehicle to be restored to its physical condition as to performance and appearance immedia...
...with the terms of the parties' confidentiality agreement"). 36 may require the insured to pay a deductible for windshield repair or replacement, even though Florida law and Progressive's own policy prohibit such a deductible. Compare § 626.9743(3), Fla....
Copy

Bastian v. United Servs. Auto. Ass'n, 150 F. Supp. 3d 1284 (M.D. Fla. 2015).

Published | District Court, M.D. Florida | 2015 WL 8479265, 2015 U.S. Dist. LEXIS 165585

USAA says it only pays sales tax becaúse section 626.9743(5)(a), Florida Statutes seems to require it

This Florida statute resource is curated by Graham W. Syfert, Esq., a Jacksonville, Florida personal injury and workers' compensation attorney. For legal consultation, call 904-383-7448.