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Fla. Stat. § 681.109 (2025)

Florida New Motor Vehicle Arbitration Board; dispute eligibility.

✓ 2025 Florida Statutes — current through the 2025 Regular Session
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681.109 Florida New Motor Vehicle Arbitration Board; dispute eligibility.—
(1) If a manufacturer has a certified procedure, a consumer claim arising during the Lemon Law rights period must be filed with the certified procedure no later than 60 days after the expiration of the Lemon Law rights period. If a decision is not rendered by the certified procedure within 40 days after filing, the consumer may apply to the department to have the dispute removed to the board for arbitration.
(2) If a manufacturer has a certified procedure, a consumer claim arising during the Lemon Law rights period must be filed with the certified procedure no later than 60 days after the expiration of the Lemon Law rights period. If a consumer is not satisfied with the decision or the manufacturer’s compliance therewith, the consumer may apply to the department to have the dispute submitted to the board for arbitration. A manufacturer may not seek review of a decision made under its procedure.
(3) If a manufacturer does not have a certified procedure or if the certified procedure does not have jurisdiction to resolve the dispute, a consumer may apply directly to the department to have the dispute submitted to the board for arbitration.
(4) A consumer must request arbitration before the board with respect to a claim arising during the Lemon Law rights period no later than 60 days after the expiration of the Lemon Law rights period, or within 30 days after the final action of a certified procedure, whichever date occurs later.
(5) The department shall screen all requests for arbitration before the board to determine eligibility. The consumer’s request for arbitration before the board shall be made on a form prescribed by the department. The department shall forward to the board all disputes that the department determines are potentially entitled to relief under this chapter.
(6) The department may reject a dispute that it determines to be fraudulent or outside the scope of the board’s authority. Any dispute deemed by the department to be ineligible for arbitration by the board due to insufficient evidence may be reconsidered upon the submission of new information regarding the dispute. The department after a second review, may reject a dispute if the evidence is clearly insufficient to qualify for relief. If the department rejects a dispute, it must provide notice of the rejection and a brief explanation of the reason for rejection to the consumer and to the manufacturer.
(7) If the department rejects a dispute, the consumer may file a lawsuit to enforce the remedies provided under this chapter. In any civil action arising under this chapter and relating to a matter considered by the department, any determination made to reject a dispute is admissible in evidence.
(8) The department may adopt rules to administer this section.
History.—ss. 6, 19, ch. 88-95; s. 4, ch. 91-429; s. 6, ch. 92-88; s. 5, ch. 97-245; s. 20, ch. 2011-56; s. 30, ch. 2011-205; s. 7, ch. 2013-207.
Notes of Decisions
Cited in 8 cases (1 in the last 5 years), 1998–2026 · leading case: Kidwell v. Gen. Motors Corp., 975 So. 2d 503 (Fla. 2d DCA 2007).
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Kidwell v. Gen. Motors Corp., 975 So. 2d 503 (Fla. 2d DCA 2007). · cites it 4× “NOTES [1] In order to pursue a claim under Florida's Lemon Law, Kidwell was required to submit to arbitration under GM's established informal dispute settlement procedure with Auto Line, a program operated by the Better Business Bureau.”
Fischetti v. Am. Isuzu Motors, Inc., 918 So. 2d 974 (Fla. 4th DCA 2005). · cites it 5× “See § 681.109(1), Fla. Stat. (2005) ("If a manufacturer has a certified procedure, a claim arising within [24 months after delivery of the new motor vehicle] must be filed with the certified procedure.”
King v. King Motor Co. of Fort Lauderdale, 780 So. 2d 937 (Fla. 4th DCA 2001). · cites it 4× “See § 681.109, Fla.Stat. (2000); Ch. 88-95, § 6, at 438, Laws of Fla.”
TA Enter., Inc. v. Olarte, Inc., 835 So. 2d 1235 (Fla. 4th DCA 2003). · cites it 3× “§ 681.109(1), (2), and (3). [4] See § 681.”
Chrysler Corp. v. Pitsirelos, 721 So. 2d 710 (Fla. 1998). · cites it 2× “[5] § 681.109(3), Fla. Stat. (1989). [6] § 681.”
Holzhauer-Mosher v. Ford Motor Co., 772 So. 2d 7 (Fla. 2d DCA 2000). · cites it 2× “Pursuant to section 681.109, Florida Statutes (1997), Holzhauer-Mosher *9 requested arbitration with the Florida New Motor Vehicle Arbitration Board.”
Thielen (S.D. Fla. 2026). · cites it 18× “Bentley also contends that, if Plaintiff was dissatisfied with Bentley’s compliance with the BBB AUTO LINE decision, Plaintiff’s exclusive remedy pursuant to Fla. Stat. § 681.109 was to request arbitration before the Florida New Motor Vehicle Arbitration Board prior to filing…”
Land v. Gen. Motors Corp., 906 So. 2d 1154 (Fla. 4th DCA 2005). · cites it 2× “" § 681.109(2), Fla. Stat. (2002). Again, Land was unable to gain the relief requested.”
— 681.109(1) — 4 cases
Kidwell v. Gen. Motors Corp., 975 So. 2d 503 (Fla. 2d DCA 2007). “NOTES [1] In order to pursue a claim under Florida's Lemon Law, Kidwell was required to submit to arbitration under GM's established informal dispute settlement procedure with Auto Line, a program operated by the Better Business Bureau.”
Fischetti v. Am. Isuzu Motors, Inc., 918 So. 2d 974 (Fla. 4th DCA 2005). “See § 681.109(1), Fla. Stat. (2005) ("If a manufacturer has a certified procedure, a claim arising within [24 months after delivery of the new motor vehicle] must be filed with the certified procedure.”
TA Enter., Inc. v. Olarte, Inc., 835 So. 2d 1235 (Fla. 4th DCA 2003). “§ 681.109(1), (2), and (3). [4] See § 681.”
Thielen (S.D. Fla. 2026). “Bentley also contends that, if Plaintiff was dissatisfied with Bentley’s compliance with the BBB AUTO LINE decision, Plaintiff’s exclusive remedy pursuant to Fla. Stat. § 681.109 was to request arbitration before the Florida New Motor Vehicle Arbitration Board prior to filing…”
— 681.109(2) — 3 cases
Kidwell v. Gen. Motors Corp., 975 So. 2d 503 (Fla. 2d DCA 2007). “NOTES [1] In order to pursue a claim under Florida's Lemon Law, Kidwell was required to submit to arbitration under GM's established informal dispute settlement procedure with Auto Line, a program operated by the Better Business Bureau.”
Fischetti v. Am. Isuzu Motors, Inc., 918 So. 2d 974 (Fla. 4th DCA 2005). “See § 681.109(1), Fla. Stat. (2005) ("If a manufacturer has a certified procedure, a claim arising within [24 months after delivery of the new motor vehicle] must be filed with the certified procedure.”
Land v. Gen. Motors Corp., 906 So. 2d 1154 (Fla. 4th DCA 2005). “" § 681.109(2), Fla. Stat. (2002). Again, Land was unable to gain the relief requested.”
— 681.109(3) — 1 case
Chrysler Corp. v. Pitsirelos, 721 So. 2d 710 (Fla. 1998). “[5] § 681.109(3), Fla. Stat. (1989). [6] § 681.”
— 681.109(7) — 1 case
King v. King Motor Co. of Fort Lauderdale, 780 So. 2d 937 (Fla. 4th DCA 2001). “See § 681.109, Fla.Stat. (2000); Ch. 88-95, § 6, at 438, Laws of Fla.”
— 681.109(8) — 1 case
TA Enter., Inc. v. Olarte, Inc., 835 So. 2d 1235 (Fla. 4th DCA 2003). “§ 681.109(1), (2), and (3). [4] See § 681.”
Annotations are extracted automatically from the opinions in the Syfert caselaw corpus and ranked by authority, recency, and treatment. Dots show Syfertize treatment of the citing case itself.

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