Tex. Codes » Insurance Code · TITLE 5. PROTECTION OF CONSUMER INTERESTS · SUBTITLE C. DECEPTIVE, UNFAIR, AND PROHIBITED PRACTICES · CHAPTER 542. PROCESSING AND SETTLEMENT OF CLAIMS
Texas Codes

Tex. Ins. Code § 542.055 (2026)

Receipt Of Notice Of Claim

✓ current as of May 2026
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Sec. 542.055. RECEIPT OF NOTICE OF CLAIM. (a) Not later than the 15th day or, if the insurer is an eligible surplus lines insurer, the 30th business day after the date an insurer receives notice of a claim, the insurer shall:

(1) acknowledge receipt of the claim;

(2) commence any investigation of the claim; and

(3) request from the claimant all items, statements, and forms that the insurer reasonably believes, at that time, will be required from the claimant.

(b) An insurer may make additional requests for information if during the investigation of the claim the additional requests are necessary.

(c) If the acknowledgment of receipt of a claim is not made in writing, the insurer shall make a record of the date, manner, and content of the acknowledgment.

Added by Acts 2003, 78th Leg., ch. 1274, Sec. 2, eff. April 1, 2005.

Notes of Decisions
Cited in 69 cases (29 in the last 5 years), 2005–2026 · leading case: United Servs. Auto. Ass'n v. Joseph Hayes, Jr & Joanne Hayes, 507 S.W.3d 263 (Tex. App. 2016).
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United Servs. Auto. Ass'n v. Joseph Hayes, Jr & Joanne Hayes, 507 S.W.3d 263 (Tex. App. 2016). · cites it 4× “060: [list of claims] Furthermore, the delay in payment to [the Hayeses] is also in violation of Texas Insurance Code §542.055, et seq., thus triggering liability on your part to pay the amount of the claim, plus damages consisting of eighteen percent .”
Lundstrom v. United Servs. Auto. Ass'n-CIC, 192 S.W.3d 78 (Tex. App. 2006). · cites it 2× “Laws 939 , 1043-45 (repealed and recodified 2003) (current version at Tex. Ins.Code Ann. § 542.055 (Vernon Supp.”
Mag-Dolphus, Inc. v. Ohio Cas. Ins., 906 F. Supp. 2d 642 (S.D. Tex. 2012). · cites it 6× “” Tex. Ins.Code Ann. § 542.055(a)(l-3). The Texas Insurance Code provides, however, that “in the event of a weather-related catastrophe or major natural disaster, as defined by the commissioner [of the Texas Department of Insurance], the claim-handling deadlines imposed under…”
Nunn v. State Farm Mut. Auto. Ins., 729 F. Supp. 2d 801 (N.D. Tex. 2010). · cites it 2× “As with Tex. Ins.Code Ann. § 542.055, damages for Nunn’s claim under § 542.”
Metro Hosp. Partners, Ltd. v. Lexington Ins., 84 F. Supp. 3d 553 (S.D. Tex. 2015). · cites it 2× “” Tex. Ins.Code § 542.055(a). An insurer must also inform the claimant within 15 business days after receiving “all items, statements, and forms required by the insurer to secure final proof of loss” whether it accepts or rejects the a claim.”
Weiser-Brown Operating Co. v. St. Paul Surplus Lines Ins., 801 F.3d 512 (5th Cir. 2015). “” Tex. Ins.Code § 542.055(a). Next, § 542.056, entitled “Notice of Acceptance or Rejection of Claim,” requires the insurer to “notify a claimant in writing of the acceptance or rejection of a claim not later than the 15th business day after the date the insurer receives all…”
In Re Slavonic Mut. Fire Ins. Ass'n, 308 S.W.3d 556 (Tex. App. 2010). “Tex. Ins.Code Ann. § 542.055(a) (Vernon 2009).”
Lee v. Catlin Specialty Ins. Co., 766 F. Supp. 2d 812 (S.D. Tex. 2011). · cites it 2× “Prompt Payment of Claims Lee alleges that Catlin violated the prompt payment of claims provisions of the Texas Insurance Code by: (a) Failing to acknowledge receipt of the Claim, commence investigation of the Claim, and/or request from Plaintiff all items, statements, and forms…”
Hall Arts Ctr. Off., LLC v. Hanover Ins. Co., 327 F. Supp. 3d 979 (N.D. Tex. 2018). “See Tex. Ins. Code Ann. § 542.055 (West 2018) Insurers are required to "notify a claimant in writing of the acceptance or rejection of a claim not later than the 15th business day after the date the insurer receives all items, statements, and forms required by the insurer to…”
Randel v. Travelers Lloyds of TX Ins, 9 F.4th 264 (5th Cir. 2021). “Tex. Ins. Code § 542.055(b). But having scoured the summary judgment briefing in the trial court, including the record citation defense counsel provided at oral argument, we do not see where Travelers raised this ground for summary judgment.”
Am. S. Ins. v. Buckley, 748 F. Supp. 2d 610 (E.D. Tex. 2010). “Citing Tex. Ins.Code § 542.055(a). The insurer is to notify the claimant in writing of the acceptance or rejection of the claim within fifteen days after it receives the required documentation for proof of loss.”
Basic Energy Servs., Inc. v. Liberty Mut. Ins., 655 F. Supp. 2d 666 (W.D. Tex. 2009). · cites it 2× “Unless Liberty Mutual acknowledged Basic Energy’s notice of claim within 15 days or less, well before the February 13, 2008 letter, Liberty Mutual violated PPCA by not complying with “Receipt of Notice of Claim” (Tex. Ins. Code § 542.055) within the statutory deadline.”
Show all 69 citing cases →
— Tex. Ins. Code § 542.055(a) — 19 cases
Metro Hosp. Partners, Ltd. v. Lexington Ins., 84 F. Supp. 3d 553 (S.D. Tex. 2015). “” Tex. Ins.Code § 542.055(a). An insurer must also inform the claimant within 15 business days after receiving “all items, statements, and forms required by the insurer to secure final proof of loss” whether it accepts or rejects the a claim.”
Weiser-Brown Operating Co. v. St. Paul Surplus Lines Ins., 801 F.3d 512 (5th Cir. 2015). “” Tex. Ins.Code § 542.055(a). Next, § 542.056, entitled “Notice of Acceptance or Rejection of Claim,” requires the insurer to “notify a claimant in writing of the acceptance or rejection of a claim not later than the 15th business day after the date the insurer receives all…”
Mag-Dolphus, Inc. v. Ohio Cas. Ins., 906 F. Supp. 2d 642 (S.D. Tex. 2012). “” Tex. Ins.Code Ann. § 542.055(a)(l-3). The Texas Insurance Code provides, however, that “in the event of a weather-related catastrophe or major natural disaster, as defined by the commissioner [of the Texas Department of Insurance], the claim-handling deadlines imposed under…”
In Re Slavonic Mut. Fire Ins. Ass'n, 308 S.W.3d 556 (Tex. App. 2010). “Tex. Ins.Code Ann. § 542.055(a) (Vernon 2009).”
Am. S. Ins. v. Buckley, 748 F. Supp. 2d 610 (E.D. Tex. 2010). “Citing Tex. Ins.Code § 542.055(a). The insurer is to notify the claimant in writing of the acceptance or rejection of the claim within fifteen days after it receives the required documentation for proof of loss.”
— Tex. Ins. Code § 542.055(a)(1) — 6 cases
Vanessa Anderson v. Am. Risk Ins. Co., Inc. (Tex. App. 2016).
Barbara Tech. Corp. v. State Farm Lloyds (Tex. 2019).
Certain Underwriters at Lloyd's, London, Syndicate No. 2020, 1084, 2001, 457, 510, 2791, 2987, 3000, 1221, 5000 & Navigators Ins. Co. UK v. Prime Nat. Resources, Inc. (Tex. App. 2019).
Certain Underwriters at Lloyd's, London, Syndicate No. 2020, 1084, 2001, 457, 510, 2791, 2987, 3000, 1221, 5000 & Navigators Ins. Co. UK v. Prime Nat. Resources, Inc. (Tex. App. 2019).
Mitchell v. Praetorian Ins. Co. (S.D. Tex. 2024).
— Tex. Ins. Code § 542.055(a)(2) — 3 cases
Mag-Dolphus, Inc. v. Ohio Cas. Ins., 906 F. Supp. 2d 642 (S.D. Tex. 2012). “” Tex. Ins.Code Ann. § 542.055(a)(l-3). The Texas Insurance Code provides, however, that “in the event of a weather-related catastrophe or major natural disaster, as defined by the commissioner [of the Texas Department of Insurance], the claim-handling deadlines imposed under…”
Old Am. Ins. Co. v. Lincoln Factoring, LLC (Tex. App. 2017).
Ganim v. Zurich Am. Ins. Co. (S.D. Tex. 2024).
— Tex. Ins. Code § 542.055(a)(3) — 3 cases
Mag-Dolphus, Inc. v. Ohio Cas. Ins., 906 F. Supp. 2d 642 (S.D. Tex. 2012). “” Tex. Ins.Code Ann. § 542.055(a)(l-3). The Texas Insurance Code provides, however, that “in the event of a weather-related catastrophe or major natural disaster, as defined by the commissioner [of the Texas Department of Insurance], the claim-handling deadlines imposed under…”
Tonya Warren, of the Est. of Irene C. Warren v. State Farm Lloyds (Tex. App. 2023).
Mitchell v. Praetorian Ins. Co. (S.D. Tex. 2024).
— Tex. Ins. Code § 542.055(b) — 2 cases
Randel v. Travelers Lloyds of TX Ins, 9 F.4th 264 (5th Cir. 2021). “Tex. Ins. Code § 542.055(b). But having scoured the summary judgment briefing in the trial court, including the record citation defense counsel provided at oral argument, we do not see where Travelers raised this ground for summary judgment.”
Nunn v. State Farm Mut. Auto. Ins., 729 F. Supp. 2d 801 (N.D. Tex. 2010). “As with Tex. Ins.Code Ann. § 542.055, damages for Nunn’s claim under § 542.”
— Tex. Ins. Code § 542.055(c) — 2 cases
Mag-Dolphus, Inc. v. Ohio Cas. Ins., 906 F. Supp. 2d 642 (S.D. Tex. 2012). “” Tex. Ins.Code Ann. § 542.055(a)(l-3). The Texas Insurance Code provides, however, that “in the event of a weather-related catastrophe or major natural disaster, as defined by the commissioner [of the Texas Department of Insurance], the claim-handling deadlines imposed under…”
Ganim v. Zurich Am. Ins. Co. (S.D. Tex. 2024).
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