Arizona Revised Statutes

Ariz. Rev. Stat. § 30-803 (2026)

Consumer protection; unfair practices; policies; ombudsman; cities and towns

✓ current as of May 2026

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30-803. Consumer protection; unfair practices; policies; ombudsman; cities and towns

A. A public power entity shall establish an ombudsman office to investigate retail electric customer service complaints and adopt rules and procedures to protect the public against deceptive, unfair and abusive business practices. The rules and procedures adopted by the public power entity shall address at least:

1. Deceptive, unfair and abusive business practices, including deposit requirements and reconnection fees.

2. Intrusive and abusive marketing practices.

3. Deceptive or untrue advertising practices.

4. Practices prohibited under section 30-806, subsection C.

B. If a public power entity employs the services of a contractor for interior household energy service, either directly or through any affiliate, the contractor and any subcontractors shall be licensed by the registrar of contractors and shall comply with all municipal permit and inspection standards and applicable life safety codes. For the purposes of this subsection, "contractor" has the same meaning prescribed in section 32-1101.

C. The public power entity shall make available to any requesting party all information necessary to demonstrate compliance with this section.

D. Notwithstanding subsection A of this section, a public power entity that is a city or town may provide for an alternative structure to address customer service and consumer protection issues.

Notes of Decisions

Cited in 3 cases (1 in the last 5 years), 2004–2022 · leading case: Phelps Dodge Corp. v. Arizona Elec. Power Co-Op., Inc., 83 P.3d 573 (Ariz. Ct. App. 2004).

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Phelps Dodge Corp. v. Arizona Elec. Power Co-Op., Inc., 83 P.3d 573 (Ariz. Ct. App. 2004). · cites it 2× “A.R.S. § 30-803(F) (Supp.1998). We agree with the Commission that the failure of the *593 legislature to enact a similar provision for the Affected Utilities evidences the legislature's view that requiring such a code falls within the Commission's plenary ratemaking authority.”

Ellis v. Salt River Proj. Agric. Improvement & Power Dist. (D. Ariz. 2020). · cites it 2× “at 23, 25 (citing A.R.S. § 30-803(A) and (F)). Plaintiffs also cite A.”

William Ellis v. Salt River Proj. (9th Cir. 2022). “” Ariz. Rev. Stat. Ann. § 30-803 (A) (emphasis added).”

— Ariz. Rev. Stat. § 30-803(A) — 1 case

Ellis v. Salt River Proj. Agric. Improvement & Power Dist. (D. Ariz. 2020). “at 23, 25 (citing A.R.S. § 30-803(A) and (F)). Plaintiffs also cite A.”

— Ariz. Rev. Stat. § 30-803(F) — 1 case

Phelps Dodge Corp. v. Arizona Elec. Power Co-Op., Inc., 83 P.3d 573 (Ariz. Ct. App. 2004). “A.R.S. § 30-803(F) (Supp.1998). We agree with the Commission that the failure of the *593 legislature to enact a similar provision for the Affected Utilities evidences the legislature's view that requiring such a code falls within the Commission's plenary ratemaking authority.”

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