28 C.F.R. § 35.171

Acceptance of complaints

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(a) Receipt of complaints. (1)(i) Any Federal agency that receives a complaint of discrimination on the basis of disability by a public entity shall promptly review the complaint to determine whether it has jurisdiction over the complaint under section 504.

(ii) If the agency does not have section 504 jurisdiction, it shall promptly determine whether it is the designated agency under subpart G of this part responsible for complaints filed against that public entity.

(2)(i) If an agency other than the Department of Justice determines that it does not have section 504 jurisdiction and is not the designated agency, it shall promptly refer the complaint to the appropriate designated agency, the agency that has section 504 jurisdiction, or the Department of Justice, and so notify the complainant.

(ii) When the Department of Justice receives a complaint for which it does not have jurisdiction under section 504 and is not the designated agency, it may exercise jurisdiction pursuant to § 35.190(e) or refer the complaint to an agency that does have jurisdiction under section 504 or to the appropriate agency designated in subpart G of this part or, in the case of an employment complaint that is also subject to title I of the Act, to the Equal Employment Opportunity Commission.

(3)(i) If the agency that receives a complaint has section 504 jurisdiction, it shall process the complaint according to its procedures for enforcing section 504.

(ii) If the agency that receives a complaint does not have section 504 jurisdiction, but is the designated agency, it shall process the complaint according to the procedures established by this subpart.

(b) Employment complaints. (1) If a complaint alleges employment discrimination subject to title I of the Act, and the agency has section 504 jurisdiction, the agency shall follow the procedures issued by the Department of Justice and the Equal Employment Opportunity Commission under section 107(b) of the Act.

(2) If a complaint alleges employment discrimination subject to title I of the Act, and the designated agency does not have section 504 jurisdiction, the agency shall refer the complaint to the Equal Employment Opportunity Commission for processing under title I of the Act.

(3) Complaints alleging employment discrimination subject to this part, but not to title I of the Act shall be processed in accordance with the procedures established by this subpart.

(c) Complete complaints. (1) A designated agency shall accept all complete complaints under this section and shall promptly notify the complainant and the public entity of the receipt and acceptance of the complaint.

(2) If the designated agency receives a complaint that is not complete, it shall notify the complainant and specify the additional information that is needed to make the complaint a complete complaint. If the complainant fails to complete the complaint, the designated agency shall close the complaint without prejudice.

[Order No. 1512-91, 56 FR 35716, July 26, 1991, as amended by AG Order No. 3180-2010, 75 FR 56184, Sept. 15, 2010]

Notes of Decisions

Cited in 5 cases (3 in the last 5 years), 2002–2025 · leading case: United States ex rel. Mei Ling v. City of L. A., 389 F. Supp. 3d 744 (C.D. Cal. 2019).

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United States ex rel. Mei Ling v. City of L. A., 389 F. Supp. 3d 744 (C.D. Cal. 2019). · cites it 2× “300 ; 28 C.F.R. § 35.171 (a)(3) ). The Government alleges that HUD's regulations "embody the strong policy goals" articulated in the Rehabilitation Act, ADA, and FHA of attempting "to obtain voluntary compliance at the earliest possible stage of an investigation.”

Bennett v. New York City Hous. Auth., 248 F. Supp. 2d 166 (E.D.N.Y 2002). “28 C.F.R. § 35.171 . Finally, any interested person seeking issuance, amendment, or repeal of a regulation under the Section 8 program may petition the Secretary of HUD for such action under its rulemaking procedures.”

Carter v. United States Dep't of Educ. (D.D.C. 2025). · cites it 2× “” 28 C.F.R. §§ 35.171 (a)(3)(i), (c)(1). OCR will then perform an investigation and if the Assistant Secretary finds that “a recipient has discriminated against persons on the basis of handicap,” the Department can order the recipient of federal funds to “take such remedial…”

Leslie Evans-Sampson v. US Dep't of Just. (3rd Cir. 2022). “Further, as the District Court reasoned, the regulations on which Evans-Sampson relies—28 C.F.R. §§ 35.171 and 35.172—do not make any mention of a right of action against federal agencies for those dissatisfied with investigative or enforcement 2 We also note that, in her…”

Foster v. Cincinnati City of (S.D. Ohio 2021). “9 28 C.F.R. § 35.171 (a) is titled “Receipt of complaints.”

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