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Florida Statute 23.30 | Lawyer Caselaw & Research
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Florida Statute 23.30 - Full Text and Legal Analysis

The 2024 Florida Statutes (including 2025 Special Session C)

Title IV
EXECUTIVE BRANCH
Chapter 23
MISCELLANEOUS EXECUTIVE FUNCTIONS
View Entire Chapter
F.S. 23.30
23.30 Florida Customer Service Standards Act.
(1) SHORT TITLE.This section may be cited as the “Florida Customer Service Standards Act.”
(2) PURPOSE.It is the purpose of this section to direct state departments to practice and employ all the measures set forth in this section.
(3) DEFINITIONS.As used in this section:
(a) “Customer” means any member of the public who uses or requests services or information provided by a state department or who is required by statute to interact with the department.
(b) “Department” means a principal administrative unit within the executive branch of state government, as set forth in chapter 20, and also includes the Public Service Commission.
(4) MEASURES TO BE IMPLEMENTED.State departments shall:
(a) Designate an employee or employees in the department who shall be responsible for facilitating the resolution of customer complaints, including any customer complaints regarding unsatisfactory treatment by department employees.
(b) Provide available information, except information which is confidential pursuant to any other state or federal law, and accurate responses to questions and requests for assistance in a prompt manner.
(c) Acknowledge receipt of a telephonic or electronic question or request by the end of the next business day.
(d) Provide local or toll-free telephonic or electronic access either through a centralized complaint-intake call center or directly to a department employee or employees designated to resolve customer complaints.
(e) Develop a process for review by upper-level management of any customer complaints not resolved by the department employee or employees designated to resolve customer complaints. In evaluating the appropriateness of response time, management may consider periodic, high volume inquiries as a justifiable cause of delay.
(f) Develop customer satisfaction measures as part of the department’s performance measurement system.
(g) Employ a system by which customer complaints and resolutions of those complaints are tracked.
(h) Provide statistical data on customer complaints and resolutions of those complaints, and on customer satisfaction measures in annual reports or other performance publications, and use this data when conducting management and budget planning activities.
(i) Provide training to employees on improving customer service and on the role of the department employee or employees designated to resolve customer complaints.
(j) Include in the departmental strategic plan a program outline or goal regarding customer service.
(k) Conduct interdepartmental discussions on methods of providing and improving customer service.
(5) OPERATING HOURS.Departments shall be staffed and open to the public for business on all regular business days.
(6) FUNDING.Departments shall use available resources to achieve the purposes of this section.
(7) FAILURE TO COMPLY.No cause of action shall arise in favor of any person due to a department’s failure to comply with any provision of this section.
(8) EXCEPTIONS.This section does not apply to a person who uses or requests services or information from a department when such service or information is related to that person’s:
(a) Pending or current criminal prosecution;
(b) Current incarceration;
(c) Pending administrative action; or
(d) Current lawful state or local government custody.
History.s. 1, ch. 2001-80.

F.S. 23.30 on Google Scholar

F.S. 23.30 on CourtListener

Amendments to 23.30


Arrestable Offenses / Crimes under Fla. Stat. 23.30
Level: Degree
Misdemeanor/Felony: First/Second/Third

Current data shows no reason an arrest or criminal charge should have occurred directly under Florida Statute 23.30.



Annotations, Discussions, Cases:

📡 Real-time webhook data - Cases automatically updated when new citations are found

Cases Citing Statute 23.30

Total Results: 10

In Re: Amendments to Florida Supreme Court Approved Family Law Forms 12.980(a), 12.980(f), 12.980(n), 12.980(q), and 12.980(t)

Court: Supreme Court of Florida | Date Filed: 2023-08-24

Snippet: Dating Violence (08/23) -30- UNDERSTAND THAT THE

Added to database: 2025-08-29 19:39:59

The Bank of New York Mellon, etc. v. Condominium Association of La Mer Estates, Inc.

Court: Supreme Court of Florida | Date Filed: 2015-09-17

Citation: 175 So. 3d 282, 40 Fla. L. Weekly Supp. 480, 2015 Fla. LEXIS 1975, 2015 WL 5445645

Snippet: de novo review. Pino v. Bank of N.Y., 121 So.3d 23, 30-31 (Fla.2013). We agree with the Fourth District

Added to database: 2025-08-29 19:39:59

Advanced Chiropractic and Rehabilitation Center, Corp. v. United Automobile Insurance Co.

Court: Supreme Court of Florida | Date Filed: 2014-05-29

Citation: 140 So. 3d 529, 39 Fla. L. Weekly Supp. 360, 2014 WL 2208895, 2014 Fla. LEXIS 1743

Snippet: review de novo. See Pino v. Bank of N.Y., 121 So.3d 23, 30-31 (Fla.2013). Applicability of Appellate Rule

Added to database: 2025-08-29 19:39:59

Florida Dept. of State v. Martin

Court: Supreme Court of Florida | Date Filed: 2005-11-10

Citation: 916 So. 2d 763, 2005 WL 3005562

Snippet: (Fla.2004) (quoting Williams v. Rhodes, 393 U.S. 23, 30, 89 S.Ct. 5, 21 L.Ed.2d 24 (1968)) (alteration

Added to database: 2025-08-29 19:39:59

Belcher v. Belcher

Court: Supreme Court of Florida | Date Filed: 1972-08-23

Citation: 271 So. 2d 7

Snippet: 1944). [5] Ponder, Executor v. Graham, 4 Fla. 23, 30 (1851); Thompson v. Thompson, 86 Fla. 515, 98 So

Added to database: 2025-08-29 19:39:59

Beaty v. Inlet Beach, Inc.

Court: Supreme Court of Florida | Date Filed: 1942-09-29

Citation: 9 So. 2d 735, 151 Fla. 495, 1942 Fla. LEXIS 1203

Snippet: of application for tax deed was published April 23, 30 and May 7 and 14, 1937, in the Hollywood Herald

Added to database: 2025-08-29 19:39:59

Davis, Et Vir v. Battle

Court: Supreme Court of Florida | Date Filed: 1938-03-04

Citation: 182 So. 243, 132 Fla. 240

Snippet: 67, 7 L.R.A. 304; Palmerton v. Hoop, 131 Ind. 23, 30 N.E. 874; Gladstone Exch. Bank v. Keathing,94 Mich

Added to database: 2025-08-29 19:39:59

Milner v. Hatton

Court: Supreme Court of Florida | Date Filed: 1930-07-22

Citation: 129 So. 593, 100 Fla. 210

Snippet: successive weeks in the Tampa Life, to-wit, on March 23, 30, April 6, 13, A.D. 1929.

Added to database: 2025-08-29 19:39:59

Hammond v. Vetsburg

Court: Supreme Court of Florida | Date Filed: 1908-06-15

Citation: 56 Fla. 369

Snippet: Simms, 60 Ind. 162; Howlett v. Dilts, 4 Ind. App. 23, 30 N. E. Rep. 313; Jenkins v. Barrows, 73 Iowa 438

Added to database: 2025-08-29 19:39:59

Cook v. State

Court: Supreme Court of Florida | Date Filed: 1903-06-15

Citation: 46 Fla. 20

Snippet: taken verbatim from Mitchell v. State, 129 Ala. 23, 30 South. Rep. 348, where it is approved. The first

Added to database: 2025-08-29 19:39:59