Or. Rev. Stat. § 757.020
Duty of utilities to furnish adequate and safe service at reasonable rates
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757.020 Duty of utilities to furnish adequate and safe service at reasonable rates. Every public utility is required to furnish adequate and safe service, equipment and facilities, and the charges made by any public utility for any service rendered or to be rendered in connection therewith shall be reasonable and just, and every unjust or unreasonable charge for such service is prohibited. [Amended by 1971 c.655 §66]
757.025 [Amended by 1971 c.655 §14; renumbered 756.062]
757.030 [Repealed by 1971 c.655 §250]
Notes of Decisions
Cited in 10
cases (1 in the last 5 years), 1960–2025 · leading case: Garrison v. Pacific Northwest Bell
Garrison v. Pacific Northwest Bell (1980)
“The court ruled that (1) plaintiff has no private right of action under ORS 757.020 for a telephone directory error; (2) plaintiff is, therefore, not entitled to treble damages under ORS 756.”
Olson v. Pacific Northwest Bell Telephone Co. (1983)
“Plaintiff, owner of a charter fishing service, seeks damages from defendant, a public utility, 1 for its alleged failure to repair and furnish adequate telephone service, as required by ORS 757.020, 2 particularly after repeated notification of inadequate service was given to…”
Harris v. Northwest Natural Gas Co. (1978)
“In that case the California Supreme Court held that a gas company is under a duty to investigate or inspect gas pipes of appliances where it knows there are defects in them • 6 With regard to this negligence allegation, ORS 757.020 provides simply that "[e]very public utility is…”
Portland General Electric Company v. United States (1960)
“ORS 757.020, 757.205 to 757.265. These rates are regulated by the Utilities Commissioner of Oregon and cannot exceed a reasonable amount.”
Fields v. Davis (1977)
“” 5 ORS 757.020 provides: "Every public utility is required to furnish adequate and safe service, equipment and facilities, and the charges made by any public utility for any service rendered or to be rendered in connection therewith shall be reasonable and just, and every…”
Northwest Climate Conditioning Ass'n v. Lobdell (1986)
“The Commissioner’s policy is consistent with the responsibility to insure that utilities provide adequate and safe service, see ORS 757.020, and the duties and powers under ORS 756.”
American Can Co. v. Lobdell (1982)
“nQwxLZmFKOSDbjPXZqx2rDV7mv/+3pjv/niExtQ+yoAF56zT/W227OeBemISACsc5lIhuF0j9QQdFmTGKqGSkxZVFjE2eyxbhEV48SYYlwRM0xRup3ndRinJikPWhs+2PK7xzNlySxZuuvIgJe+LZZF+OmeXuQzspgU7MS0S/WBrVsdTqninPNa9y0WQgBmOkwij109/XXUiNvOgtbaPrfClhNlaw+H3L0z2jvm9mxBcbI6mijQFWG1x4Gh1WK2bWuG3utz6WGwY95x6mgEWiH4W…”
Cyrus v. Deschutes County (2004)
“The hearing officer relied on ORS 757.020, ORS 757.669, and ORS 758.405, 2 which prescribe duties and obligations of public utilities, and he concluded that those statutes “impose on regulated utilities such as [CEC] a legal duty to provide safe, reliable and adequate electrical…”
Low-Income Consumers Union v. Oregon Public Utility Commission (1997)
“” ORS 757.020; see Publishers Paper Co. v. Davis, 28 Or App 189, 199 , 559 P2d 891 (1977).”
United States v. PacifiCorp (2025)
“§ 757.020 requires public utilities “to furnish adequate and safe service, equipment and facilities.”
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