MEMORANDUM *

Appellants in this putative class action are a group of financially distressed home mortgagors (“Mortgagors”) who accuse mortgage servicers Aurora Loan Services, LLC (“Aurora”) and Nationstar Loan Services, LLC (“Nationstar”) of a range of unlawful behaviors related to offering loan modifications. Because the extensive factual and procedural history of this case is familiar to the parties and the court, we recount it only as is necessary to explain our disposition.

Mortgagors appeal from the district court’s dismissal of their negligence-based claims against Aurora and their claim that Nationstar violated California’s Rosenthal Fair Debt Collection Practices Act (“Rosenthal Act”), Cal. Civ.Code § 1788.17. “We review de novo the district court’s dismissal for failure to state a claim pursuant to Federal Rule of Civil Procedure 12(b)(6),” Lacey v. Maricopa Cty., 693 F.3d 896, 911 (9th Cir.2012) (en banc), and we AFFIRM.

1. Mortgagors contend that the district court erred by failing to find that California law imposes on a loan servicer a duty of care to process promptly a pending[*552] loan-modification application. Mortgagors maintain that, had the district court applied the factors set out in Biakanja v. Irving, 49 Cal.2d 647, 320 P.2d 16 (1958), it would have been obliged to conclude that Aurora owed Mortgagors a duty of care in the processing of their loan-modification applications. We disagree.

Under California law, “as a general rule, a financial institution owes no duty of care to a borrower when the institution’s involvement in the loan transaction does not exceed the scope of its conventional role as a mere lender of money.” Nymark v. Heart Fed. Sav. & Loan Assn., 231 Cal.App.3d 1089, 283 Cal.Rptr. 53, 56 (1991). The question of whether a lender owes a duty of care to a borrower-client is, however, subject to a balancing of the so-called Biakanja factors. Id. at 58. These factors include: “the extent to which the transaction was intended to affect the plaintiff, the foreseeability of harm to him, the degree of certainty that the plaintiff suffered injury, the closeness of the connection between the defendant’s conduct and the injury suffered, the moral blame attached to the defendant’s conduct, and the policy of preventing future harm.” Biakanja, 320 P.2d at 19,

Although the California Supreme Court has not addressed the question of whether a loan servicer owes a common law duty to approve a loan modification application within a particular time frame, ^[1] we conclude that application of the Biakanja factors does not support imposition of such a duty where, as here, the borrowers’ negligence claims are based on allegations of delays in the processing of their loan modification applications. See Alvarez v. BAC Home Loans Servicing, L.P., 228 Cal.App.4th 941, 176 Cal.Rptr.3d 304, 308 (2014); Lueras v. BAC Home Loans Servicing, LP, 221 Cal.App.4th 49, 163 Cal.Rptr.3d 804, 820 (2013).

Applying the Biakanja factors to the facts alleged here, we observe that the review and approval of a loan modification has significant implications not just for the borrower, but also for the lender. Additionally, harm to the borrower as a result of an extended review period, while foreseeable, is neither certain nor primarily attributable to the lender’s delay in the processing of the application. Rather, when, as here, “the modification was necessary due to the borrower’s inability to repay the loan, the borrower’s harm, suffered from denial of a loan modification, [is] not ... closely connected to the lender’s conduct.” Lueras, 163 Cal.Rptr.3d at 820. Similarly, when “the lender did not place the borrower in a position creating a need for a loan modification, [ ] no moral blame ... attache[s] to the lender’s conduct.” Id. As a result, the last of the enumerated Biakanja factors, the policy of preventing future harm, is not implicated under these circumstances. Accordingly, the district court did not err in dismissing Mortgagors’ negligence-based claims for failure to allege facts giving rise to a common law duty of care.

2. To the extent that Mortgagors assert a challenge to the district court’s denial of their request for leave to amend to add a negligent misrepresentation claim, we affirm the district court’s ruling. The district court did not abuse its discretion in considering Mortgagors’ undue delay in bringing such a claim in this protracted litigation. See Ascon Props., Inc. v. Mobil Oil Co., 866 F.2d 1149, 1160 (9th Cir.1989) (explaining that “discretion to deny leave[*553] to amend is particularly broad where plaintiff has had prior opportunities to amend”).

3. Because we affirm the dismissal of Mortgagors’ negligence-based claims, we do not reach the issue of whether those claims are preempted by the Home Owners’ Loan Act (“HOLA”), 12 U.S.C. § 1461 et seq.

4. Mortgagors’ Rosenthal Act' claim concerns a debt validation notice dated July 15, 2012, which Nationstar sent Mortgagors in a packet containing two other documents. Mortgagors have not adequately alleged that sending the debt validation notice constituted the type of abusive debt collection practice that is subject to the Rosenthal Act.

Mortgagors’ argument that the debt validation notice violates Camacho v. Bridgeport Fin., Inc., 430 F.3d 1078 (9th Cir.2005), is also unavailing because Mortgagors raise it for the first time on appeal. Mortgagors have not identified any “exceptional circumstances” that would warrant a favorable exercise of our discretion to consider it, and we decline to do so. Mano-Y & M, Ltd. v. Field (In re Mortgage Store, Inc.), 773 F.3d 990, 998 (9th Cir.2014).

AFFIRMED.