Iowa Code » Chapter 23 — PUBLIC ACCESS TO GOVERNMENT INFORMATION
Iowa Code

Iowa Code § 23.8 (2026)

Initial processing of complaint

✓ current as of July 2026
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Upon receipt of a complaint alleging a violation of chapter 21 or 22, the board shall do either of the following:

1. Determine that, on its face, the complaint is within the board’s jurisdiction, appears legally sufficient, and could have merit. In such a case the board shall accept the complaint, and shall notify the parties of that fact in writing.

2. Determine that, on its face, the complaint is outside its jurisdiction, is legally insufficient, is frivolous, is without merit, involves harmless error, or relates to a specific incident that has previously been finally disposed of on its merits by the board or a court. In such a case the board shall decline to accept the complaint. If the board refuses to accept a complaint, the board shall provide the complainant with a written order explaining its reasons for the action. 2012 Acts, ch 1115, §11, 17 \n 23.9 Informal assistance. After accepting a complaint, the board shall promptly work with the parties, through employees of the board, to reach an informal, expeditious resolution of the complaint. 2013 Acts, ch 135, §60; 2014 Acts, ch 1092, §17\n\nTue Dec 09 22:32:20 2025 Iowa Code 2026, Chapter 23 (28, 1) §23.10, PUBLIC ACCESS TO GOVERNMENT INFORMATION 4 \n

Notes of Decisions
Cited in 4 cases (4 in the last 5 years), 2021–2023 · leading case: Adam Klein v. Iowa Pub. Info. Bd. & Burlington Police Dep't & Iowa Dep't of Pub. Saf., Div. of Crim. Investigations (Iowa 2021).
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Adam Klein v. Iowa Pub. Info. Bd. & Burlington Police Dep't & Iowa Dep't of Pub. Saf., Div. of Crim. Investigations (Iowa 2021). · cites it 6× “” Iowa Code § 23.8 (1). On the other hand, if the Board rejects a complaint, the Board is only required to notify the complainant.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “§ 23.8. “[T]he board shall promptly work with the parties, through employees of the board, to reach an informal, expeditious resolution of the complaint.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “§ 23.8. “[T]he board shall promptly work with the parties, through employees of the board, to reach an informal, expeditious resolution of the complaint.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “§ 23.8. “[T]he board shall promptly work with the parties, through employees of the board, to reach an informal, expeditious resolution of the complaint.”
— Iowa Code § 23.8(1) — 1 case
Adam Klein v. Iowa Pub. Info. Bd. & Burlington Police Dep't & Iowa Dep't of Pub. Saf., Div. of Crim. Investigations (Iowa 2021). “” Iowa Code § 23.8 (1). On the other hand, if the Board rejects a complaint, the Board is only required to notify the complainant.”
— Iowa Code § 23.8(2) — 1 case
Adam Klein v. Iowa Pub. Info. Bd. & Burlington Police Dep't & Iowa Dep't of Pub. Saf., Div. of Crim. Investigations (Iowa 2021). “” Iowa Code § 23.8 (1). On the other hand, if the Board rejects a complaint, the Board is only required to notify the complainant.”
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