Tex. Codes » Utilities Code · TITLE 2. PUBLIC UTILITY REGULATORY ACT · SUBTITLE A. PROVISIONS APPLICABLE TO ALL UTILITIES · CHAPTER 17. CUSTOMER PROTECTION
Texas Codes

Tex. Util. Code § 17.001 (2026)

Customer Protection Policy

✓ current as of May 2026
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Sec. 17.001. CUSTOMER PROTECTION POLICY. (a) The legislature finds that new developments in telecommunications services and the production and delivery of electricity, as well as changes in market structure, marketing techniques, and technology, make it essential that customers have safeguards against fraudulent, unfair, misleading, deceptive, or anticompetitive business practices and against businesses that do not have the technical and financial resources to provide adequate service.

(b) The purpose of this chapter is to establish retail customer protection standards and confer on the commission authority to adopt and enforce rules to protect retail customers from fraudulent, unfair, misleading, deceptive, or anticompetitive practices.

(c) Nothing in this section shall be construed to abridge customer rights set forth in commission rules in effect at the time of the enactment of this chapter.

(d) This chapter does not limit the constitutional, statutory, and common law authority of the office of the attorney general.

(e) Nothing in this chapter authorizes a customer to receive retail electric service from a person other than a certificated retail electric utility.

Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.

Notes of Decisions
Cited in 4 cases, 2013–2020 · leading case: Oncor Elec. Delivery Co. v. Chaparral Energy, LLC, 546 S.W.3d 133 (Tex. 2018).
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Oncor Elec. Delivery Co. v. Chaparral Energy, LLC, 546 S.W.3d 133 (Tex. 2018). “" TEX. UTIL. CODE § 17.001(b). It may be that, properly construed within the context of chapter 17, section 17.”
Kevin Ellis v. Reliant Energy Retail Servs., LLC, 418 S.W.3d 235 (Tex. App. 2013). “2011) (noting that “serious consideration” deference applies to “formal opinions adopted after formal proceedings,” where language at issue is ambiguous and agency’s construction is reasonable); see also Tex. Util. Code Ann. § 17.001 (b) (West 2007) (conferring authority on PUC…”
Low Income Consumers, Mary Wilson & Hipolita Lutz v. Pub. Util. Comm'n of Texas (Tex. App. 2020). · cites it 3× “See Tex. Util. Code §§ 17.001–.206 (addressing customer protections), 39.”
Nawaid Isa v. CenterPoint Energy Houston Elec., LLC & Ambit Energy, LLC (Tex. App. 2018). “, Tex. Util. Code §§ 17.001(b) (Chapter 17 establishes “retail customer protection standards and confer[s] on the commission authority to adopt and enforce rules to protect retail customers from fraudulent, unfair, misleading, deceptive, or anticompetitive practices”), .”
— Tex. Util. Code § 17.001(b) — 3 cases
Oncor Elec. Delivery Co. v. Chaparral Energy, LLC, 546 S.W.3d 133 (Tex. 2018). “" TEX. UTIL. CODE § 17.001(b). It may be that, properly construed within the context of chapter 17, section 17.”
Low Income Consumers, Mary Wilson & Hipolita Lutz v. Pub. Util. Comm'n of Texas (Tex. App. 2020). “See Tex. Util. Code §§ 17.001–.206 (addressing customer protections), 39.”
Nawaid Isa v. CenterPoint Energy Houston Elec., LLC & Ambit Energy, LLC (Tex. App. 2018). “, Tex. Util. Code §§ 17.001(b) (Chapter 17 establishes “retail customer protection standards and confer[s] on the commission authority to adopt and enforce rules to protect retail customers from fraudulent, unfair, misleading, deceptive, or anticompetitive practices”), .”
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