44 U.S.C. § 4

DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

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“(a)Non-Digital Services.—Not later than 180 days after the date of enactment of this Act [Dec. 20, 2018], the Director shall issue guidance to the head of each executive agency that establishes a process for the executive agency to—“(1) identify public non-digital, paper-based, or in-person Government services; and“(2) include in the budget request of the executive agency—“(A) a list of non-digital services with the greatest impact that could be made available to the public through an online, mobile-friendly, digital service option in a manner that decreases cost, increases digital conversion rates, and improves customer experience; and“(B) an estimation of the cost and schedule associated with carrying out the modernization described in subparagraph (A).“(b)Services Required To Be Digital.—The head of each executive agency shall regularly review public-facing applications and services to ensure that those applications and services are, to the greatest extent practicable, made available to the public in a digital format.“(c)Forms Required To Be Digital.—Not later than 2 years after the enactment of this Act, the head of each executive agency shall ensure that any paper based form that is related to serving the public is made available in a digital format that meets the requirements described in section 3(a).“(d)Non-Digitizable Processes.—If the head of an executive agency cannot make available in a digital format under this section an in-person Government service, form, or paper-based process, the head of the executive agency shall document—“(1) the title of the in-person Government service, form, or paper-based process;“(2) a description of the in-person Government service, form, or paper-based process;“(3) each unit responsible for the in-person Government service, form, or paper-based process and the location of each unit in the organizational hierarchy of the executive agency;“(4) any reasons why the in-person Government service, form, or paper-based process cannot be made available under this section; and“(5) any potential solutions that could allow the in-person Government service, form, or paper-based process to be made available under this section, including the implementation of existing technologies, procedural changes, regulatory changes, and legislative changes.“(e)Physical Availability.—Each executive agency shall maintain an accessible method of completing digital services through in-person, paper-based, or other means, such that individuals without the ability to use digital services are not deprived of or impeded in access to those digital services.