ILCS » Chapter 815 · Act 380
Illinois Compiled Statutes

815 ILCS 380/4 (2026)

(a) The provisions of subsection (a) of Section 3 shall not apply unless the consumer has first resorted to an informal settlement procedure applicable to disputes to which that subsection would apply where     (1) The manufacturer of the new vehicle has established such a procedure;     (2) The procedure conforms:     (i) substantially with the provisions of Title 16, Code of Federal Regulation, Part 703, as from time to time amended, and     (ii) to the requirements of subsection (c); and     (3) The consumer has received from the seller adequate written notice of the existence of the procedure

✓ current as of May 2026
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(815 ILCS 380/4) (from Ch. 121 1/2, par. 1204)
    Sec. 4. (a) The provisions of subsection (a) of Section 3 shall not apply unless the consumer has first resorted to an informal settlement procedure applicable to disputes to which that subsection would apply where
    (1) The manufacturer of the new vehicle has established such a procedure;
    (2) The procedure conforms:
    (i) substantially with the provisions of Title 16, Code of Federal Regulation, Part 703, as from time to time amended, and
    (ii) to the requirements of subsection (c); and
    (3) The consumer has received from the seller adequate written notice of the existence of the procedure.
    Adequate written notice includes but is not limited to the incorporation of the informal dispute settlement procedure into the terms of the written warranty to which the vehicle does not conform.
    (b) If the consumer is dissatisfied with the decision reached in an informal dispute settlement procedure or the results of such a decision, he may bring a civil action to enforce his rights under subsection (a) of Section 3. The decision reached in the informal dispute settlement procedure is admissible in such a civil action. The period of limitations for a civil action to enforce a consumer's rights or remedies under subsection (a) of Section 3 shall be extended for a period equal to the number of days the subject matter of the civil action was pending in the informal dispute settlement procedure.
    (c) A disclosure of the decision in an informal dispute settlement procedure shall include notice to the consumer of the provisions of subsection (b).
(Source: P.A. 85-1350.)

    
Notes of Decisions
Cited in 1 case, 2020–2020 · leading case: Buss v. Ford Motor Co., 2020 IL App (4th) 190386-U (Ill. App. Ct. 2020).
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Buss v. Ford Motor Co., 2020 IL App (4th) 190386-U (Ill. App. Ct. 2020). “815 ILCS 380/4(a) (West 2012); 15 U.S.C. § 2310 (a)(3) (2012).”
— 815 ILCS 380/4(a) — 1 case
Buss v. Ford Motor Co., 2020 IL App (4th) 190386-U (Ill. App. Ct. 2020). “815 ILCS 380/4(a) (West 2012); 15 U.S.C. § 2310 (a)(3) (2012).”
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