Fla. Admin. Code R. 64B20-7.007 (2026)

(1) “Mediation” means a process whereby a mediator appointed by the Department acts to encourage and to facilitate resolution of a legally sufficient complaint. It is an informal and nonadversarial process with the objective of assisting the parties to reach a mutually acceptable agreement.

(2) The Board finds that mediation is an acceptable method of dispute resolution for the following violations:

(a) Failure of the licensee to timely respond to a continuing education audit;

(b) Failure of the licensee to pay a refund for a cancelled prescription hearing aid transaction in violation of Section 468.1246 or 468.1255, F.S., unless the violation involves intentional misconduct by the licensee. A prescription hearing aid is defined in Rule 64B20-8.0011, F.A.C.

Rulemaking Authority 456.078 FS. Law Implemented 456.078 FS. History–New 11-1-94, Formerly 59BB-7.007, Amended 11-30-04, 5-3-23.

Effective: 5/3/2023.