Fla. Admin. Code R. 69K-7.013 (2026)
Procedures for Filing a Claim through the Department
A buyer of preneed merchandise or services who does not receive such services or merchandise due to the economic failure, closing, or bankruptcy of the preneed licensee which has submitted a surety bond to the Department in lieu of utilizing a preneed trust fund may file a claim through the Department as provided by Section 497.462(2)(c), F.S. The name and address of the surety company will be provided by the Department. Once the requirements of Section 497.462, F.S., have been met, the purchaser of preneed merchandise or services must file the claim in the following manner:
(1) Submit to the Department Form DFS-C-3, Surety Bond Claim Form (Rev. 11/18), which is incorporated by reference in Rule 69K-1.001, F.A.C., and can be obtained via the Department’s website at https://myfloridacfo.com/Division/funeralcemetery/;
(2) Attach a copy of the preneed contract for merchandise or services that is the subject of the claim, and provide documentation evidencing the purchaser’s payment for the merchandise or services; and
(3) Submit evidence that the purchaser has made reasonable attempts to have the preneed licensee deliver the merchandise or perform the service.
Rulemaking Authority 497.103, 497.462(9) FS. Law Implemented 497.462(2)(a), (2)(c) FS. History–New 3-20-91, Formerly 3D-30.040, Amended 6-21-01, Formerly 3F-7.013, Amended 10-6-19.
Effective: 10/6/2019.