Ind. Code » Title 24
Indiana Code

Ind. Code § 24-5-13-19 (2026)

Informal procedures established by manufacturer

✓ current as of May 2026
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     Sec. 19. This chapter does not apply to any buyer who has not first resorted to an informal procedure established by a manufacturer or in which a manufacturer participates if:

(1) the procedure is certified by the attorney general as:

(A) complying in all respects with 16 C.F.R. 703; and

(B) complying with any other rules concerning certification adopted by the attorney general, including but not limited to the requirement of oral hearings, pursuant to IC 4-22-2; and

(2) the buyer has received adequate written notice from the manufacturer of the existence of the procedure.

Adequate written notice includes the incorporation of the informal dispute settlement procedure into the terms of the written warranty to which the motor vehicle does not conform.

As added by P.L.150-1988, SEC.1. Amended by P.L.24-1989, SEC.29.

 

Notes of Decisions
Cited in 2 cases, 2004–2006 · leading case: Daimler Chrysler Corp. v. Yaeger, 818 N.E.2d 527 (Ind. Ct. App. 2004).
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Daimler Chrysler Corp. v. Yaeger, 818 N.E.2d 527 (Ind. Ct. App. 2004). · cites it 4× “The Yaegers' contention is based upon their interpretation of Ind.Code § 24-5-13-19, which states that buyers cannot avail themselves of protection under the Lemon Law if they have not "first resorted to an informal procedure established by a manufacturer or in which a…”
Walker v. DaimlerChrysler Corp., 856 N.E.2d 90 (Ind. Ct. App. 2006). · cites it 2× “Walk er's contention is based upon his interpretation of Indiana Code § 24-5-13-19, which states that a buyer is not protected under the Indiana Lemon Law if he has not "first resorted to an informal procedure established by a manufacturer or in which a manufacturer…”
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