Massachusetts General Laws
Mass. Gen. Laws ch. 166, § 14 (2026)
Connections with exchanges; equal facilities for applicants for telephone service; cost of extensions
✓ current as of July 2026
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Section 14. A person owning, controlling or operating a telephone exchange or service in the commonwealth shall, on application and the tender of the charges or rental usual or customary for the class of service required, without discrimination for the same class of service rendered, furnish the applicant with the use of a telephone and telephone service and connection with his exchanges and the subscribers thereto, if the applicant secures the rights necessary to make the connections applied for and pays to the telephone company in advance an amount sufficient to cover the actual cost of the extension, if said extension is more than one mile from any main exchange circuit of such company.
Notes of Decisions
Cited in 2
cases, 1928–1996 · leading case: New England Tel. & Tel. Co. v. Dep't of Pub. Utils., 56 A.L.R. 784 (Mass. 1928).
New England Tel. & Tel. Co. v. Dep't of Pub. Utils., 56 A.L.R. 784 (Mass. 1928). “We do not agree with the contention that a complaint based upon a refusal of service to an individual can be brought only under G. L. c. 166, § 14. Jurisdiction to consider it may also be conferred by G.”
Boston Phoenix, Inc. v. New England Tel. & Tel. Co., 5 Mass. L. Rptr. 547 (Mass. Super. Ct. 1996). “159, § 14 (prohibiting “unjustly discriminatory” practices) and G.L.c. 166, §14 (requiring telephone company to provide service “without discrimination”); 26 (4) Count IX, Unfair or Deceptive Acts in Violation of G.”
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