Mich. Comp. Laws » Michigan Compiled Laws / Chapter 484 / Act 32 of 1986
Michigan Compiled Laws

Mich. Comp. Laws § 484.1604 (2026)

Liability for civil damages.

✓ current as of July 2026
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EMERGENCY 9-1-1 SERVICE ENABLING ACT


Act 32 of 1986


484.1604 Liability for civil damages.

Sec. 604.

    Except for pro rata charges for the service during a period when the service may be fully or partially inoperative, a service supplier, public agency, PSAP, or an officer, agent, or employee of any service supplier, public agency, or PSAP, or an owner or lessee of a pay station telephone shall not be liable for civil damages to any person as a result of an act or omission on the part of the service supplier, public agency, PSAP, or an officer, agent, or employee of any service supplier, public agency, or PSAP, or an owner or lessee in complying with any provision of this act, unless the act or omission amounts to a criminal act or to gross negligence or willful and wanton misconduct.

History: 1986, Act 32, Imd. Eff. Mar. 17, 1986 ;-- Am. 1999, Act 80, Eff. Oct. 27, 1999

PopularName Notes:

9-1-1
Notes of Decisions
Cited in 3 cases (1 in the last 5 years), 1992–2022 · leading case: Pavlov v. Cmty. Emergency Med. Serv., Inc, 491 N.W.2d 874 (Mich. Ct. App. 1992).
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Pavlov v. Cmty. Emergency Med. Serv., Inc, 491 N.W.2d 874 (Mich. Ct. App. 1992). · cites it 2× “41178 (administration of medication to students); MCL 484.1604; MSA 22.1467(604) (emergency telephone/telegraph operators); MCL 487.”
In Re Complaint of Southfield Against Ameritech Michigan, 599 N.W.2d 760 (Mich. Ct. App. 1999). “] Section 604 of the ETSEA, MCL 484.1604; MSA 22.1467(604), limits the tort liability of the service supplier and its officers, agents, or employees, unless such act or omission amounts to gross negligence or wilful and wanton misconduct.”
Est. of Richard a Croteau v. Charter Commc'ns Inc (Mich. Ct. App. 2022). · cites it 3× “DISCUSSION The core issue this Court is asked to decide is whether plaintiff’s complaint alleged facts sufficient to overcome immunity granted to defendants under MCL 484.1604. Plaintiff contends Michigan is a notice pleading state and, therefore, she meets her burden if she…”
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