Texas Codes

Tex. Lab. Code § 404.151 (2026)

Ombudsman Program

✓ current as of May 2026
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Sec. 404.151. OMBUDSMAN PROGRAM. (a) The office shall maintain an ombudsman program as provided by this subchapter to assist injured employees and persons claiming death benefits in obtaining benefits under this subtitle.

(b) An ombudsman shall:

(1) meet with or otherwise provide information to injured employees;

(2) investigate complaints;

(3) communicate with employers, insurance carriers, and health care providers on behalf of injured employees;

(4) assist unrepresented claimants to enable those persons to protect their rights in the workers' compensation system; and

(5) meet with an unrepresented claimant privately for a minimum of 15 minutes prior to any informal or formal hearing.

Acts 1993, 73rd Leg., ch. 269, Sec. 1, eff. Sept. 1, 1993. Amended by Acts 1995, 74th Leg., ch. 980, Sec. 1.31, eff. Sept. 1, 1995.

Redesignated from Labor Code, Section 409.041 and amended by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 3.017, eff. September 1, 2005.

Notes of Decisions
Cited in 4 cases (1 in the last 5 years), 2008–2021 · leading case: Frank v. Liberty Ins. Corp., 255 S.W.3d 314 (Tex. App. 2008).
Frank v. Liberty Ins. Corp., 255 S.W.3d 314 (Tex. App. 2008). · cites it 4× “041(b)(4)) (current version at Tex. Lab.Code Ann. § 404.151(b)(4) (West 2006)) (purposes of Commission's ombudsman program include "assist[ing] unrepresented claimants, employers, and other parties to enable those persons to protect their rights in the workers' compensation…”
Shelly Frank, as Beneficiary of Eric Frank v. Liberty Ins. Corp. (Tex. App. 2008). · cites it 2× “041(b)(4)) (current version at Tex. Lab. Code Ann. § 404.151 (b)(4) (West 2006)) (purposes of Commission's ombudsman program include "assist[ing] unrepresented claimants, employers, and other parties to enable those persons to protect their rights in the workers' compensation…”
Shelly Frank, as Beneficiary of Eric Frank v. Liberty Ins. Corp. (Tex. App. 2008). · cites it 2× “041(b)(4)) (current version at Tex. Lab. Code Ann. § 404.151 (b)(4) (West 2006)) (purposes of Commission’s ombudsman program include “assist[ing] unrepresented claimants, employers, and other parties to enable those persons to protect their rights in the workers’ compensation…”
Baldwin v. Off. of Injured Empl Cnsl (5th Cir. 2021). “We review a district court’s dismissal for lack of subject-matter jurisdiction de novo. 5 Dismissal on this basis is appropriate if the claims asserted are barred by a state’s sovereign immunity.”
Tex. Lab. Code § 404.151(b)(4): 1 case
Frank v. Liberty Ins. Corp., 255 S.W.3d 314 (Tex. App. 2008). “041(b)(4)) (current version at Tex. Lab.Code Ann. § 404.151(b)(4) (West 2006)) (purposes of Commission's ombudsman program include "assist[ing] unrepresented claimants, employers, and other parties to enable those persons to protect their rights in the workers' compensation…”
Tex. Lab. Code § 404.151(b)(5): 1 case
Frank v. Liberty Ins. Corp., 255 S.W.3d 314 (Tex. App. 2008). “041(b)(4)) (current version at Tex. Lab.Code Ann. § 404.151(b)(4) (West 2006)) (purposes of Commission's ombudsman program include "assist[ing] unrepresented claimants, employers, and other parties to enable those persons to protect their rights in the workers' compensation…”
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