v.
Coffee County, Tennessee
09/18/2018 IN THE COURT OF APPEALS OF TENNESSEE
AT NASHVILLE
July 10, 2018 Session
MELINDA KEELING V. COFFEE COUNTY, TENNESSEE ET AL.
Appeal from the Circuit Court for Coffee County
No. 40613 J. Curtis Smith, Judge
No. M2017-01809-COA-R3-CV
After a jury awarded a terminated employee compensatory damages for a county’s violation of the Public Employee Political Freedom Act (“PEPFA”), the trial court awarded equitable damages. On appeal, the county argues that the trial court erred in excluding the findings of a neutral committee appointed by the mayor. We find no abuse of discretion in the trial court’s decision to exclude the findings as hearsay. As to the county’s assertion that the trial court erred in awarding damages related to the employee’s termination because the verdict form did not ask the jury to make a finding that her termination resulted from the PEPFA violation, we conclude that the county waived this issue by failing to raise it before the jury returned its verdict. We reject the county’s challenges to the amount of back pay awarded to the employee. Furthermore, we find that the trial court did not err in awarding front pay, or in declining to include benefits in the front pay award. The employee asserts that the trial court erred in concluding that she failed to mitigate her damages, and we agree that the county failed to meet its burden of proof on the issue of mitigation of damages. On the sole issue of mitigation of damages, we reverse the trial court’s decision.
Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court Affirmed in Part, Reversed in Part, and Remanded
ANDY D. BENNETT, J., delivered the opinion of the Court, in which FRANK G. CLEMENT, JR., P.J., M.S., and W. NEAL MCBRAYER, J., joined.
W. Carl Spining, Nashville, Tennessee, for the appellants, Coffee County, Tennessee and Glenn Darden.
Jerry Gonzalez, Murfreesboro, Tennessee, for the appellee, Melinda Keeling.
OPINION
FACTUAL AND PROCEDURAL BACKGROUND
Melinda Keeling worked in the Coffee County Codes and Safety Department (“the Department”) as a permits clerk beginning in 2006. Prior to her employment at the Department, Ms. Keeling worked for Coffee County in the office of the Clerk and Master. In 2007, Glenn Darden was hired as a codes inspector; in 2009, the head of the Department resigned, and the county mayor promoted Mr. Darden to the head position.
In September 2013, Ms. Keeling filed this PEPFA lawsuit alleging causes of action against Coffee County pursuant to Tenn. Code Ann. § 8-50-603,1 and against Mr. Darden for assault. According to Ms. Keeling’s complaint, even before Mr. Darden was promoted to department head, he “would never be available for members of the public to ask questions about building permits and other issues relevant to that office.” Although she complained to the department head, “nothing was ever done.” Then, once Mr. Darden became Ms. Keeling’s supervisor, his lack of availability continued, and he started making changes to personnel policies.
On November 12, 2009, Ms. Keeling talked to the mayor about the complaints she was hearing from the public concerning Mr. Darden’s lack of availability. She subsequently wrote several letters to the mayor. According to Ms. Keeling, when Mr. Darden heard about her communication with the mayor, he retaliated against her—for example, by taking away duties that provided her with compensatory time off, moving things around in the office, giving her the cold shoulder, and putting a negative letter in her personnel folder. Ultimately, in May 2010, Mr. Darden eliminated Ms. Keeling’s position, ostensibly due to lack of funds and/or lack of work.
The trial
This case went to trial before a jury over the course of two days in January 2017. Ms. Keeling was the first and only witness who testified on her behalf. She testified that she worked as a deputy clerk for the Chancery Court of Coffee County for three-and-a- half years and then had the opportunity to transfer to the Codes Department, where she worked for another three-and-a-half years. She was hired by the Codes Department as an administrative assistant. Her job responsibilities included attending meetings of the planning commission and board of zoning appeals, taking the minutes of the meetings, notifying commissioners by letter of the meetings, interacting with customers coming in
1 The Public Employee Political Freedom Act makes it unlawful for a public employer “to discipline, threaten to discipline or otherwise discriminate against an employee because such employee exercised that employee’s right to communicate with an elected public official.” Tenn. Code Ann. § 8-50-603(a).
to obtain groundwater protection or septic tank permits from the State (an adjoining office), assisting customers with filling out applications for building permits, data entry, accepting and receipting money, and handling walk-ins and persons looking for Mr. Darden.
Ms. Keeling testified that David Pennington was the county mayor when she worked for the County. When she was hired by the Codes Department, Ronnie Branch was the head of the Department. Part of Ms. Keeling’s job was to prepare the agenda and take the minutes for the planning commission and board of zoning appeals meetings and to attend the meetings, which occurred in the evenings. She received compensatory time off (“comp time”) for these extra hours of work. At some point, Ms. Keeling’s title changed from administrative assistant to permits clerk. She continued to have the same duties and the same salary. Ms. Keeling stated that, with the state and county duties combined, she stayed busy in her job.
According to Ms. Keeling, customers had difficulty reaching Mr. Darden. She stated: “When the customers had questions, I couldn’t track him down or get him to meet with the customers to answer their questions.” She was not qualified to answer the questions they had. After Mr. Branch left, the way the office was run did not change at first. People complained about not being able to find Mr. Darden. Sometimes they would be angry. Despite Ms. Keeling leaving messages for Mr. Darden, customers would report that they still did not hear from him. In the time period from around September through November 2009, Ms. Keeling estimated that Mr. Darden was out of the office 75 to 80% of the time. She could reach him on his cell phone, but customers were not given his cell number. Meanwhile, Ms. Keeling was busy at the office.
Ms. Keeling acknowledged that Mr. Darden had talked to her before November 2009 about turning in incomplete applications. She explained that the process was for customers to hand an application to her and she would then turn it over to Mr. Darden. She would assist the customer in filling out the application, but there was a section that the customer could not fill in “which had to do with dimensions of the building and calculation of the fees based on those dimensions.” Ms. Keeling testified that only Mr. Darden could fill out that section, and that was the only section of the application that she would leave blank because she “was not entitled or qualified” to complete it. Mr. Darden would complain to Ms. Keeling that such applications were incomplete, and she would explain her dilemma—i.e., that, under his policies, she was not trained or certified to answer those questions. Mr. Darden never resolved this dilemma for Ms. Keeling. Customers would ask her questions about the fees on a daily basis, and she did not know how to answer them.
When Ms. Keeling told Mr. Darden that people had come by to see him with questions and he had not been there, he would say, “They’ll have to catch me when I’m in the office,” or, “They’ll just have to wait until I’m available.” Ms. Keeling suggested that he set office hours, but Mr. Darden refused to do so.
Ms. Keeling gave the following description of an incident that occurred on November 12, 2009:
A. Well, I was in the office alone that day. And a lady came in with her sick child. And said she had tried to get ahold of Mr. Darden three different times, in person, in the office and could not catch him in the office. And while I was standing there getting ready to hand her an application, another customer came in, same complaint. They had tried three or four times to get ahold of Mr. Darden and couldn’t catch him in the office. And then, another—two more men came in trying to get ahold of Mr. Darden, same complaint. But this guy had driven from like, Murfreesboro, I believe. All three of them came in trying to reach Mr. Darden, which they had done on previous occasions, many times. Q. So what did you tell them? Or, what did you do after that? A. At that point, I didn’t know what else to do, due to the fact that they had tried several times. A couple of them had called Mr. Darden. And he said, I don’t make in-office appointments. At least, two-out-of-three of them said that. So I took them to the Mayor’s assistant, and told her what was going on. By “took them,” I mean I escorted them down the hallway into the Mayor’s office and spoke with his assistant and told her that this situation had occurred. That they had tried to get ahold of Mr. Darden via phone and in person, and they could not get in touch with him to get their questions answered. She, in turn, she, being his assistant, told me to take it into the Mayor’s office and explain it to him, which I did. Q. What did you tell the Mayor?
A. I told him that these people had tried on many different occasions to get ahold of Mr. Darden to get building questions answered or septic, any kind of questions they had regarding building a structure on their property or getting a permit for somebody else. One guy was trying to get a house for his mother, so he could take care of her. Couldn’t get any of the questions answered by Mr. Darden. And I explained that to Mayor Pennington. That they had tried calling and coming in the office, all to no avail. Q. Did you tell the Mayor about your perceptions of Mr. Darden’s conduct?
....
A. Other than being unavailable all the time, he had somewhat of a negative attitude. You know, saying that they can just wait or they can find him when he’s available. Or, you know, the, I’ll get to you when I can, attitude.
Q. Were these members of the public, were they present when you were talking to the Mayor?
A. Yes, they were.
Q. Then, what happened?
A. Then, I went back to my office, and a couple of the people, the customers, stayed in the office with the Mayor. And I went back to my office. And a few minutes later, I went to lunch. Q. Now, any of these people you took to the Mayor’s office, or any of the four that approached you in your office, had they tried to fill out an application of any sort?
A. They had done the name, address, phone number, location of the site, that they were wanting to either build or add additional space to. They had given me all of the information I needed, except they didn’t want to pay the building permit fee, which I think was $250, I think. And it got to the part that only Mr. Darden could do. So I left it on my desk and went to lunch. I left the applications.
....
Q. And then what happened—well, as you were leaving the Mayor’s office, did you hear the Mayor say anything with regards to wanting to see Mr. Darden?
A. He told his secretary, Roxane Patton, to get Glenn in here.
....
Q. What happened when you returned from lunch?
A. Mr. Darden was, actually, in his office. I could hear him over there. And he came and jerked the door open and told [me] to come in his office and sit down.
Q. And what did you do?
A. I did, exactly, what he told me. His eyes were bloodshot. His face was, extremely, red and he had a very, very angry look on [his] face, and I was scared.
....
Q. Then, what happened?
A. Then, he came across the desk. He had a pencil in his hand, and he shook it in my face, and said, “If you ever take anyone else to the Mayor’s office, I’m going to write you up.” And he said, “If you ever turn in another application that’s not complete, I’m going to write you up.” Q. Did you know what application he was referring to? A. The building permit application.
Q. The same one that was left on your desk?
A. Yes.
Q. The same one as the individual that had gone to the Mayor and complained about Mr. Darden?
A. That’s correct.
Q. That’s the building application he was complaining about being incomplete?
A. That’s correct?
Q. Did you turn it into Mr. Darden?
A. No, I did not. It was on my desk when I left for lunch.
Q. Did you say anything in response to that?
A. No.
Q. Why not?
A. There wasn’t . . . there wasn’t –
Q. Did you say anything in response, either, to him shaking the pencil in your face, saying that he was going to write you up or anything about the incomplete application? What did you say in response to all of that? A. I was scared to death. I said nothing.
Q. What were you thinking at the time? You say you were scared to death. What were you thinking at the time? What did you think he would do? A. I was afraid he was going to hit me. It was so violent, the look on his face and his actions.
Q. Did you understand what he was so angry about?
A. No. Except, that I had complained to the Mayor. I had taken those people to the Mayor. That’s the wrath of all of his anger, or the beginning, start of all of his anger.
Q. Had you ever seen him angry like that before?
A. No.
Ms. Keeling testified that, after the meeting, she began to feel “a little sick” and developed a headache. Mr. Darden allowed her to go home.
Ms. Keeling wrote Mayor Pennington a letter dated November 16, 2009, in which she lodged a formal complaint against Mr. Darden. She stated that she “felt improperly threatened with disciplinary action and harassed by Mr. Darden’s unprofessional words and actions” in violation of her rights as set forth in the County’s personnel manual. After outlining her complaints about Mr. Darden’s absences from the office, Ms. Keeling described his behavior toward her when she returned to the office after lunch on November 12, 2009. She wrote: “Mr. Darden then violently shook a pencil at me, very close to my face . . . and very loudly threatened ‘If you ever take someone to the mayor’s office to complain, I’ll write you up.’” Ms. Keeling hand-delivered the letter to the mayor.
After the mayor received Ms. Keeling’s November 16 letter, he showed it to Mr. Darden. (The mayor informed Ms. Keeling that he allowed Mr. Darden to read her letter.) Mr. Darden then called Ms. Keeling into his office on November 18, 2009, and showed her a letter of reprimand he had written dated November 16, 2009. In his letter, which Ms. Keeling read into the record, Mr. Darden expressed “concern that you are not following my instructions, as to seeing that applications for building permits are completed in their entirety.” The letter also states that “[p]resent job responsibilities will change and will also be increased from time to time.” The letter of reprimand was “being placed in [Ms. Keeling’s] personnel file for a period of one year (1) provided no further disciplinary actions are taken.” Ms. Keeling testified that she had never before received a letter of reprimand in the Department. She again explained to Mr. Darden why she was not able to complete part of the building permit applications. She did not recall what, if anything, he said in response.
Ms. Keeling responded to Mr. Darden’s letter of reprimand by writing another letter to the mayor dated November 19, 2009, stating that she considered the letter of reprimand to be continued harassment and retaliation. Mayor Pennington sent Ms. Keeling a letter on December 1, 2009, informing her that, although he believed Mr. Darden’s actions were well-intentioned, he was “concerned about the sequence of events and fear[ed] that the reprimand could be interpreted, due to the time factors, as a reaction to your directly contacting my office on County matters . . . .” The mayor was, therefore, instructing the human resources administrator to remove the letter of reprimand from Ms. Keeling’s personnel file. He was also suggesting that Mr. Darden establish “a written policy concerning office operations” to avoid future misunderstandings.
Ms. Keeling testified that, after the mayor’s letter, Mr. Darden established policies and procedures for the Department. These policies provided that the codes director would approve the relocation of office furniture or wall hangings, which included the codes map. Ms. Keeling testified that she used the codes map on a daily basis. The previous codes director had the map framed and placed in her office. Ms. Keeling came into her office one day and found that Mr. Darden had moved the map into his office. Mr. Darden now kept the door to his office closed, so every time Ms. Keeling needed to consult the map she would have to interrupt Mr. Darden and go across his large office to consult the map. Ms. Keeling asked him if the map could be moved back to her office because she needed to consult it frequently, but he refused. The location of the map was not an issue prior to Ms. Keeling complaining to the mayor.
Another change under Mr. Darden’s new policies concerned the thermostat control settings. Only the codes director could change the thermostat under the new policy. At that time, the Department only had two employees, Mr. Darden and Ms. Keeling, and Mr. Darden was out of the office the majority of the time. Ms. Keeling testified that, after this policy was implemented, she was sometimes too hot or too cold with the temperature set by Mr. Darden but did not feel comfortable complaining to him about it. He never asked her whether the temperature was suitable for her.
Ms. Keeling wrote a letter to the mayor dated December 3, 2009, in response to the mayor’s letter of December 1, 2009. She stated that the “workplace environment has deteriorated further,” and that she “consider[ed] the changes in [Mr. Darden’s] lack of verbal communications to be passive-aggressive ‘cold-shoulder treatment,’ and a continuation of his harassment and retaliation.” Ms. Keeling also cited changes in her job description and office policies, which she considered “possible retaliation.” Ms. Keeling testified that she was no longer informed of what was going on in the Department.
Ms. Keeling testified that she overheard Mr. Darden talking to people in his office at times. She heard him say, “I’ve got a stupid employee,” and “I’ve been trying to get her a** fired for a long time now.” She also heard him say, “It’s just taking me a long time.” Ms. Keeling took notes when she heard Mr. Darden say these things. She heard Mr. Darden having a discussion with the person in charge of the state groundwater protection office, who suggested that Mr. Darden “do it like I do,” which meant to have an answering machine and have calls roll over to the mayor’s office.
In a letter to the human resources department coordinator dated December 17, 2009, Mr. Darden stated: “I have determined there is no longer a need for the position of a Permit’s Clerk.” According to him, he could perform the work of the permits clerk by using the answering device on the phone system or “possibly let the calls roll over to the Mayor’s office where I can pick up any messages which are received for me during the day.” He requested that the “layoff” for this position begin effective January 6, 2010, with the permits clerk being paid for two weeks but not allowed to remain in the office. Mr. Darden requested that the County begin advertising for the new position of enforcement officer for the property maintenance area. Ms. Keeling was not aware of this letter at the time.[2]
Also in December 2009, Mr. Darden informed Ms. Keeling that her services were no longer needed at board meetings and that he would take the minutes. Under the new policies, Mr. Darden had to approve all comp time in advance in writing. He denied Ms. Keeling’s requests for comp time for the board meetings, which had previously been part of her regular job duties.
On May 27, 2010, Mr. Darden wrote a letter of termination to Ms. Keeling which stated: “Due to budget constraints and a lack of sufficient building permits to fund a permits clerk, effective this date, you are laid off.” The human resources officer gave the letter to Ms. Keeling. The County budget for the time period in question showed that the Department was funded for three positions.
Ms. Keeling testified that she felt that all the changes in behavior and anger that Mr. Darden exhibited toward her resulted from her going to the mayor and complaining about his conduct.
On cross-examination, Ms. Keeling acknowledged that Mr. Darden had asked her to investigate two property maintenance complaints for codes enforcement and presented her with related follow-up letters to sign. Ms. Keeling testified that she felt unsafe in the Department vehicle “because it had bad tires” and that she told Mr. Darden she did not feel safe doing the inspections. On redirect, Ms. Keeling recalled Mr. Darden saying that he was cautious when going out on inspections because someone might pull a gun on him, or saying that he was in fear. She stated that Mr. Darden had written the letters, and she did not understand why he did not sign them himself, but she was afraid to ask him for fear he would blow up at her.
The County’s first witness was Glenn Darden, who testified that he began working for the Department in the fall of 2007 as a building inspector. He had passed the exam to become a commercial building inspector when he was hired, and he received his residential building certification in April 2008. No one else in the office was certified as a building inspector. Mr. Darden explained that, after a building permit was issued, the Department conducted three inspections, which required him to go out to job sites. Mr. Darden testified that he also fielded complaints about property maintenance issues.
Mr. Darden became director of the Department after the previous director, Ronnie Branch, left. He went over the building permit application form with Ms. Keeling and explained the importance of filling in all of the requested information. Mr. Darden testified that, when he became codes director, he thought about making changes in the office. Because the office did not issue many permits, he thought that Ms. Keeling could help with the property maintenance process by sending out an initial letter, taking photographs, and handling complaints. He talked with Ms. Keeling and showed her a form letter, but she said that she was not comfortable signing it. He asked her to go out and take some photographs at a location where one person’s chickens were going into another person’s yard. Ms. Keeling called back and said she could not find the place. Mr. Darden gave her some directions, but Ms. Keeling returned saying that the camera’s batteries were dead. When Mr. Darden talked with Ms. Keeling and asked her to sign the letter, she said she was not comfortable doing so.
Asked about the November 16, 2009 letter of reprimand, Mr. Darden stated that the application in question was not complete. He stated that the application was one concerning Beech Grove about which Ms. Keeling had taken applicants to the mayor’s office on November 12, 2009. He recalled that, on November 12, the mayor’s assistant called him. Mr. Darden went straight to the Department, looked on Ms. Keeling’s desk, and found the application regarding the Beech Grove property. The application was not complete; it contained only the location of the property and did not provide enough information for him to contact anyone. Sometime that day, Mr. Darden testified, he called Ms. Keeling into his office to discuss the application. Mr. Darden did not agree with Ms. Keeling’s account of their meeting. Although he stated that he had a pen or pencil in his hand, he denied gesturing in a threatening way or being angry. Mr. Darden acknowledged telling Ms. Keeling that, “if she ever failed to get one of those applications complete, that I’d write her up.” Mr. Darden denied any intent to create fear in her. Ms. Keeling left the meeting and went back to the mayor’s office.
Mr. Darden could not recall “for certain” whether the mayor showed him the letter of complaint that Ms. Keeling wrote to the mayor on November 16. He testified that the mayor came to his office and asked him if he shook a pencil at Ms. Keeling, and that he denied doing so. With regard to the letter of reprimand dated November 16 that he wrote to Ms. Keeling, Mr. Darden acknowledged that this letter referenced the incident of November 12 and the incomplete Beech Grove application. He denied giving Ms. Keeling the reprimand in retaliation for her going to the mayor’s office. He testified:
The only reason I would have given [the letter of reprimand] to her was because I considered the fact whenever I gave her the verbal reprimand, she never did acknowledge that she would see that those applications were completed and jumped up and left the desk and went to [the mayor’s] office. That’s the reason I decided to go with a written reprimand.
Mr. Darden testified that he established office policies and procedures in December 2009 after being asked to do so by the mayor. He stated that he did not direct the policies at any one person. Mr. Darden denied telling anyone that he was trying to get rid of Ms. Keeling and calling her “a stupid employee.” He denied telling Charles Harris, “I’m trying to get her fired.” Mr. Darden acknowledged sending a memo to Heather Skelton, in human resources, in December 2009, asking that the permits clerk position be laid off but denied that he was acting in retaliation for Ms. Keeling’s actions. According to Mr. Darden, he was attempting to restructure the office because he needed someone in the office to help with building inspections and property maintenance issues.
As Mr. Darden testified, Ms. Keeling’s position was not eliminated in December 2009. She continued to work in the Department. He stated that she did not assume any of the property maintenance responsibilities and that the permit applications traffic stayed relatively light. On May 27, 2010, Mr. Darden wrote a letter to Ms. Keeling informing her that her position was being eliminated. When asked why he made this decision, Mr. Darden gave the following testimony:
Because I needed to move forward with getting someone in that would do the work that I needed to be done in the property maintenance area and a building inspector, as well. The budgets wouldn’t—as I saw it, allow me to add another person and have three people in the office. If we could do it with two, two people, who could do property maintenance, building inspections, could meet people at the door.
- 10 - When he became director of the Department in October 2009, Mr. Darden explained, the budget allowed for three positions. In the budget Mr. Darden proposed for the 2010 fiscal year, he did not include a permits clerk. He did not, thereafter, hire anyone for that position. He hired someone as a property maintenance officer who would work toward receiving certification as an inspector.
On cross-examination, Mr. Darden disputed Ms. Keeling’s estimate that he was out of the office 75 to 80% of the time. With an average of one to one-and-a-half permits a week, Mr. Darden thought he would not have been gone 30 to 40% of the time. He acknowledged that, when he admonished Ms. Keeling about the incomplete Beech Grove application on November 12, 2009, this was the first time he had admonished her about incomplete applications.[3] Then, because he did not like the way she responded to his verbal reprimand, he decided to make a written reprimand.
Although, at the hearing, Mr. Darden denied being angry when he met with Ms. Keeling on November 12, 2009, during his deposition in 2012, he stated that he was angry at her during that meeting. Asked why he was angry at this meeting, Mr. Darden testified: “Because there were countless applications where they were never completed. . . . And that one pretty much took the cake.”
David Pennington, former county mayor, testified for the County and described what happened when Ms. Keeling brought two men to his office on November 12, 2009, concerning a building permit and the mayor then called Mr. Darden. He further detailed his interactions with Ms. Keeling, who returned to his office to make another complaint on November 16, and his decision to remove Mr. Darden’s letter of reprimand from her personnel file. Mayor Pennington was aware of Mr. Darden’s desire, as expressed in his December 2009 letter, to eliminate Ms. Keeling’s position, but he advised Mr. Darden against laying her off at that time. Mayor Pennington testified that he was consulted before Mr. Darden laid Ms. Keeling off in May 2010.
The jury returned a verdict finding that Ms. Keeling had proven all of the elements of her PEPFA claim and that she had suffered damages for pain and suffering, humiliation and/or embarrassment in the amount of $10,000. The jury found that she had failed to prove her assault claim. On January 26, 2017, the trial court entered a partial judgment in the amount of $30,000, trebling the damages in accordance with PEPFA.