C.F.R. » Title 47 » CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION › SUBCHAPTER A—GENERAL › PART 1—PRACTICE AND PROCEDURE › Subpart E—Complaints, Applications, Tariffs, and Reports Involving Common Carriers

47 C.F.R. § 1.717

Procedure

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Link to an amendment published at 89 FR 4162, Jan. 22, 2024.

The Commission will forward informal complaints to the appropriate carrier for investigation and may set a due date for the carrier to provide a written response to the informal complaint to the Commission, with a copy to the complainant. The response will advise the Commission of the carrier's satisfaction of the complaint or of its refusal or inability to do so. Where there are clear indications from the carrier's response or from other communications with the parties that the complaint has been satisfied, the Commission may, in its discretion, consider a complaint proceeding to be closed. In all other cases, the Commission will notify the complainant that if the complainant is not satisfied by the carrier's response, or if the carrier has failed to submit a response by the due date, the complainant may file a formal complaint in accordance with § 1.721.

[83 FR 44831, Sept. 4, 2018]
Notes of Decisions
Cited in 3 cases, 1997–2020 · leading case: Stiles v. GTE Sw. Inc., 128 F.3d 904 (5th Cir. 1997).
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Stiles v. GTE Sw. Inc., 128 F.3d 904 (5th Cir. 1997). “47 C.F.R. § 1.717 . The carrier must then “advise the Commission in writing, with a copy to the complainant, of its satisfaction of the complaint or of its refusal or inability to do so.”
Mexiport, Inc. v. Frontier Commc'ns Servs., Inc., 253 F.3d 573 (11th Cir. 2001). “47 C.F.R. § 1.717 . The carrier must notify the FCC in writing that it has satisfied the complaint or that it is unable or refuses to do so.”
HD Carrier LLC v. AT & T Corp (C.D. Cal. 2020). “47 C.F.R. §§ 1.717 & 1.724. If the FCC understood the HD 19 Carrier-FCC Letter to be an informal complaint, then it would have forwarded 20 the complaint to AT&T.”
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