Iowa Code » Chapter 231C — ASSISTED LIVING PROGRAMS
Iowa Code

Iowa Code § 231C.7 (2026)

Complaints

✓ current as of July 2026
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1. Any person with concerns regarding the operations or service delivery of an assisted living program may file a complaint with the department. The name of the person who files a complaint with the department and any personal identifying information of the person or any tenant identified in the complaint shall be kept confidential and shall not be subject to discovery, subpoena, or other means of legal compulsion for its release to a person other than department employees involved with the complaint. 2. The department shall establish procedures for the disposition of complaints received in accordance with this section. 2003 Acts, ch 166, §14; 2007 Acts, ch 215, §171

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Notes of Decisions
Cited in 4 cases (3 in the last 5 years), 2013–2023 · leading case: Karen Dorshkind v. Oak Park Place of Dubuque II, L.L.C., 835 N.W.2d 293 (Iowa 2013).
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Karen Dorshkind v. Oak Park Place of Dubuque II, L.L.C., 835 N.W.2d 293 (Iowa 2013). · cites it 8× “…in 2003 to facilitate the bringing of complaints before the DIA. See 2003 Iowa Acts ch. 166, §§ 14, 20 (codified at Iowa Code §§ 231C.7, .13 (Supp. 2003)). It authorized the filing of these complaints, Iowa Code § 231C.7(1) (2007); it required the identity of persons…”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
— Iowa Code § 231C.7(1) — 4 cases
Karen Dorshkind v. Oak Park Place of Dubuque II, L.L.C., 835 N.W.2d 293 (Iowa 2013). “…in 2003 to facilitate the bringing of complaints before the DIA. See 2003 Iowa Acts ch. 166, §§ 14, 20 (codified at Iowa Code §§ 231C.7, .13 (Supp. 2003)). It authorized the filing of these complaints, Iowa Code § 231C.7(1) (2007); it required the identity of persons…”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
Polly Carver-Kimm v. Kim Reynolds, Pat Garrett, & State of Iowa & Gerd Clabaugh, Sarah Reisetter, & Susan Dixon (Iowa 2023). “, con- curring in part and dissenting in part); see also Iowa Code § 231C.7(1). Employ- ees who make external reports are protected by statute from retaliation.”
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