Mass. Gen. Laws » Part I Title XV Chapter 93
Massachusetts General Laws

Mass. Gen. Laws ch. 93, § 24 (2026)

Definitions applicable to Secs. 24 to 28

✓ current as of July 2026
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Section 24. As used in sections 24 to 28, inclusive the following words shall have the following meanings, unless the context requires otherwise:—

''Commissioner'', the commissioner of banks.

''Consumer'', any natural person obligated or allegedly obligated to pay any debt.

''Creditor'', any person who offers or extends credit creating a debt or to whom a debt is owed, but the term shall not include a person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of the debt for another.

''Debt'', any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not the obligation has been reduced to judgment.

''Debt collector'', any person who uses an instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of a debt, or who regularly collects or attempts to collect, directly or indirectly, a debt owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause (f), debt collector shall include a creditor who, in the process of collecting his own debt, uses any name other than his own which would indicate that a third person is collecting or attempting to collect the debt. Debt collector shall also include a person who uses an instrumentality of interstate commerce or the mails in a business the principal purpose of which is the enforcement of security interests. Debt collector shall not include:—

(a) an officer or employee of a creditor while, in the name of the creditor, collecting debts for the creditor;

(b) a person while acting as a debt collector for another person, both of whom are related by common ownership or affiliated by corporate control, if the person acting as a debt collector does so only for a person to whom it is so related or affiliated and if the principal business of the person is not the collection of a debt;

(c) an officer or employee of the United States or a state of the United States to the extent that collecting or attempting to collect a debt is in the performance of his official duty;

(d) a person while serving or attempting to serve legal process on another person in connection with the judicial enforcement of a debt;

(e) a nonprofit organization which, at the request of a consumer, performs bona fide consumer credit counseling and assists the consumer in the liquidation of debts by receiving payments from the consumer and distributing the amounts to creditors;

(f) a person collecting or attempting to collect a debt owed or due or asserted to be owed or due another to the extent the activity (i) is incidental to a bona fide fiduciary obligation or a bona fide escrow arrangement; (ii) concerns a debt which was originated by the person; (iii) concerns a debt which was not in default at the time it was obtained by the person; or (iv) concerns a debt obtained by the person as a secured party in a commercial credit transaction involving the creditor;

(g) attorneys-at-law collecting a debt on behalf of a client; and

(h) an agent or independent contractor employed for the purpose of collecting a charge or bill owed by a tenant to a landlord or owed by a customer to a corporation subject to the supervision of the department of public utilities or the department of telecommunications and cable or the division of insurance insofar as the person collects charges or bills only for the landlord or supervised corporations.

''Register'', filing a notice with the commissioner on a form prescribed by the commissioner that notifies the commissioner of the intent to engage in the activities of a third party loan servicer in this state and the payment of a fee required under this act, along with the other documents, proofs, and fees required by the commissioner.

''Servicing'', receiving a scheduled periodic payment from a borrower pursuant to the terms of a loan, including amounts for escrow accounts, and making the payments to the owner of the loan or other third party of principal and interest and other payments with respect to the amounts received from the borrower as may be required pursuant to the terms of the servicing loan document or servicing contract. In the case of a home equity conversion mortgage or reverse mortgage as referenced in this section, servicing includes making payments to the borrower.

''Third party loan servicer '', a person who uses an instrumentality of interstate commerce or the mails in any business the principal purpose of servicing a loan directly or indirectly, owed or due or asserted to be owed or due another.

Notes of Decisions
Cited in 17 cases (2 in the last 5 years), 1985–2026 · leading case: Dorrian v. LVNV Funding, LLC, 94 N.E.3d 370 (Mass. 2018).
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Dorrian v. LVNV Funding, LLC, 94 N.E.3d 370 (Mass. 2018). · cites it 20× “**266 The primary issue presented is the definition of "debt collector" under G. L. c. 93, § 24, particularly its application to the statute's licensing requirement.”
Andrews v. South Coast Legal Servs., Inc., 582 F. Supp. 2d 82 (D. Mass. 2008). · cites it 3× “(“FDCPA”) (Count I), violations of Massachusetts debt collection laws, Mass. Gen. Laws ch. 93 §§ 24, et seq., and related regulations (Count II), violations of the Massachusetts Consumer Protection Act, Mass.”
Shanley v. Cadle, 277 F.R.D. 63 (D. Mass. 2011). · cites it 2× “ro in 2009, those actions (whatever evidentiary value they may have in supporting other types of claims or in reversing the 2009-2010 decisions of the state court) do not themselves constitute actionable debt collection activities within the meaning of the statutes at issue in…”
William H. Brady v. The Credit Recovery Co., Inc. & Leslie A. Clark, 160 F.3d 64 (1st Cir. 1998). “Thereafter, Brady brought this suit alleging that defendants violated the FDCPA by failing to inform First American that Brady disputed the debt.”
Commonwealth v. Allied Bond & Collection Agency, 476 N.E.2d 955 (Mass. 1985). · cites it 3× “3), may require an out-of-State consumer debt collection agency, conducting its business solely by interstate mail and telephone, to obtain a license under G. L. c. 93, § 24, and to maintain an office within the Commonwealth pursuant to a regulation of the Commissioner of Banks.”
Skerry v. Massachusetts Higher Educ. Assistance Corp., 73 F. Supp. 2d 47 (D. Mass. 1999). “(“FDCPA”), the Massachusetts debt collection statute, M.G.L. c. 93, § 24 et seq., the Attorney General’s Regulations promulgated thereunder ( 940 C.”
Pilalas v. The Cadle Co, 695 F.3d 12 (1st Cir. 2012). “*16 Mass. Gen. Laws ch. 93, § 24 . Those not subject to an exception (e.”
Dean v. Compass Receivables Mgmt. Corp., 148 F. Supp. 2d 116 (D. Mass. 2001). “Collection agencies are subject to regulations promulgated by the Massachusetts Commissioner of Banks pursuant to M.G.L. c. 93, § 24, which set forth a list of prohibited debt collection practices.”
Dorrian v. LVNV Funding, LLC (Mass. 2018). · cites it 12× “The primary issue presented is the definition of "debt collector" under G. L. c. 93, § 24, particularly its application to the statute's licensing requirement.”
Lustig, Glaser & Wilson, P.C. v. Cotney, 33 Mass. L. Rptr. 472 (Mass. Super. Ct. 2016). · cites it 5× “This case arose out of a dispute regarding the Division’s interpretation of G.L.c. 93, §24, and whether firms like LGW were debt collectors within the meaning of that statute.”
Brown v. Trans Union LLC (D. Mass. 2025). · cites it 2× “The court also agrees with Trans Union, see #8 at 7, that if Count IV arises under Mass. Gen. Laws ch. 93, §§ 24 to 28, then the claim should be dismissed for the failure to plausibly allege that Trans Union is a “debt collector,” as defined in Mass.”
Cadle Co. v. Massachusetts Div. of Banks, 21 Mass. L. Rptr. 689 (Mass. Super. Ct. 2006). · cites it 2× “On July 10, 2003, Cadle applied to the Division for a license to operate the business of a collection agency pursuant to G.L.c. 93, §§24, 24B. Cadle’s application included two years of audited financial statements which were prepared by certified public accountant Hill, Barth &…”
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