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Oregon Revised Statutes

Or. Rev. Stat. § 646A.408 (2026)

Use of informal dispute settlement procedure as condition for remedy; binding effect on manufacturer

✓ current as of May 2026
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      646A.408 Use of informal dispute settlement procedure as condition for remedy; binding effect on manufacturer. If a manufacturer, for the purpose of settling disputes that arise under ORS 646A.400 to 646A.418, establishes or participates in an informal dispute settlement procedure that substantially complies with the provisions of 16 C.F.R. part 703, as in effect on June 23, 2009, and causes a consumer to be notified of the procedure, ORS 646A.404 does not apply to a consumer who has not first resorted to the procedure. A decision resulting from arbitration pursuant to the informal dispute settlement procedure is binding on the manufacturer but is not binding on the consumer. [Formerly 646.355; 2009 c.448 §5]

Notes of Decisions
Cited in 1 case, 2008–2008 · leading case: Liles v. Damon Corp., 198 P.3d 926 (Or. 2008).
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Liles v. Damon Corp., 198 P.3d 926 (Or. 2008). · cites it 2× “‘Notification’ under this subsection includes, but is not limited to, a *425 request by the consumer for an informal dispute settlement procedure under ORS 646A.408.” ORS 646A.404(1) describes the remedy that is available to a consumer: “If the manufacturer or its agents or…”
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