U.S. Code » Title 47 » Chapter CHAPTER 5— WIRE OR RADIO COMMUNICATION › Subchapter SUBCHAPTER V–A— CABLE COMMUNICATIONS › Part Part IV— Miscellaneous Provisions

47 U.S.C. § 551

Protection of subscriber privacy

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(a) Notice to subscriber regarding personally identifiable information; definitions(1) At the time of entering into an agreement to provide any cable service or other service to a subscriber and at least once a year thereafter, a cable operator shall provide notice in the form of a separate, written statement to such subscriber which clearly and conspicuously informs the subscriber of—(A) the nature of personally identifiable information collected or to be collected with respect to the subscriber and the nature of the use of such information;(B) the nature, frequency, and purpose of any disclosure which may be made of such information, including an identification of the types of persons to whom the disclosure may be made;(C) the period during which such information will be maintained by the cable operator;(D) the times and place at which the subscriber may have access to such information in accordance with subsection (d); and(E) the limitations provided by this section with respect to the collection and disclosure of information by a cable operator and the right of the subscriber under subsections (f) and (h) to enforce such limitations.In the case of subscribers who have entered into such an agreement before the effective date of this section, such notice shall be provided within 180 days of such date and at least once a year thereafter.(2) For purposes of this section, other than subsection (h)—(A) the term “personally identifiable information” does not include any record of aggregate data which does not identify particular persons;(B) the term “other service” includes any wire or radio communications service provided using any of the facilities of a cable operator that are used in the provision of cable service; and(C) the term “cable operator” includes, in addition to persons within the definition of cable operator in section 522 of this title, any person who (i) is owned or controlled by, or under common ownership or control with, a cable operator, and (ii) provides any wire or radio communications service.(b) Collection of personally identifiable information using cable system(1) Except as provided in paragraph (2), a cable operator shall not use the cable system to collect personally identifiable information concerning any subscriber without the prior written or electronic consent of the subscriber concerned.(2) A cable operator may use the cable system to collect such information in order to—(A) obtain information necessary to render a cable service or other service provided by the cable operator to the subscriber; or(B) detect unauthorized reception of cable communications.(c) Disclosure of personally identifiable information(1) Except as provided in paragraph (2), a cable operator shall not disclose personally identifiable information concerning any subscriber without the prior written or electronic consent of the subscriber concerned and shall take such actions as are necessary to prevent unauthorized access to such information by a person other than the subscriber or cable operator.(2) A cable operator may disclose such information if the disclosure is—(A) necessary to render, or conduct a legitimate business activity related to, a cable service or other service provided by the cable operator to the subscriber;(B) subject to subsection (h), made pursuant to a court order authorizing such disclosure, if the subscriber is notified of such order by the person to whom the order is directed;(C) a disclosure of the names and addresses of subscribers to any cable service or other service, if—(i) the cable operator has provided the subscriber the opportunity to prohibit or limit such disclosure, and(ii) the disclosure does not reveal, directly or indirectly, the—(I) extent of any viewing or other use by the subscriber of a cable service or other service provided by the cable operator, or(II) the nature of any transaction made by the subscriber over the cable system of the cable operator; or(D) to a government entity as authorized under chapters 119, 121, or 206 of title 18, except that such disclosure shall not include records revealing cable subscriber selection of video programming from a cable operator.(d) Subscriber access to information

A cable subscriber shall be provided access to all personally identifiable information regarding that subscriber which is collected and maintained by a cable operator. Such information shall be made available to the subscriber at reasonable times and at a convenient place designated by such cable operator. A cable subscriber shall be provided reasonable opportunity to correct any error in such information.

(e) Destruction of information

A cable operator shall destroy personally identifiable information if the information is no longer necessary for the purpose for which it was collected and there are no pending requests or orders for access to such information under subsection (d) or pursuant to a court order.

(f) Civil action in United States district court; damages; attorney’s fees and costs; nonexclusive nature of remedy(1) Any person aggrieved by any act of a cable operator in violation of this section may bring a civil action in a United States district court.(2) The court may award—(A) actual damages but not less than liquidated damages computed at the rate of $100 a day for each day of violation or $1,000, whichever is higher;(B) punitive damages; and(C) reasonable attorneys’ fees and other litigation costs reasonably incurred.(3) The remedy provided by this section shall be in addition to any other lawful remedy available to a cable subscriber.(g) Regulation by States or franchising authorities

Nothing in this subchapter shall be construed to prohibit any State or any franchising authority from enacting or enforcing laws consistent with this section for the protection of subscriber privacy.

(h) Disclosure of information to governmental entity pursuant to court orderExcept as provided in subsection (c)(2)(D), a governmental entity may obtain personally identifiable information concerning a cable subscriber pursuant to a court order only if, in the court proceeding relevant to such court order—(1) such entity offers clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case; and(2) the subject of the information is afforded the opportunity to appear and contest such entity’s claim.(June 19, 1934, ch. 652, title VI, § 631, as added Pub. L. 98–549, § 2, Oct. 30, 1984, 98 Stat. 2794; amended Pub. L. 102–385, § 20, Oct. 5, 1992, 106 Stat. 1497; Pub. L. 107–56, title II, § 211, Oct. 26, 2001, 115 Stat. 283.)Editorial NotesReferences in Text

For “the effective date of this section”, referred to in subsec. (a)(1), as 60 days after Oct. 30, 1984, except where otherwise expressly provided, see section 9(a) of Pub. L. 98–549, set out as an Effective Date note under section 521 of this title.

Amendments

2001—Subsec. (c)(2)(D). Pub. L. 107–56, § 211(1), added subpar. (D).

Subsec. (h). Pub. L. 107–56, § 211(2), substituted “Except as provided in subsection (c)(2)(D), a governmental entity” for “A governmental entity” in introductory provisions.

1992—Subsec. (a)(2). Pub. L. 102–385, § 20(a), amended par. (2) generally. Prior to amendment, par. (2) read as follows: “For purposes of this section, the term ‘personally identifiable information’ does not include any record of aggregate data which does not identify particular persons.”

Subsec. (c)(1). Pub. L. 102–385, § 20(b), inserted before period at end “and shall take such actions as are necessary to prevent unauthorized access to such information by a person other than the subscriber or cable operator”.

Statutory Notes and Related SubsidiariesEffective Date of 1992 Amendment

Amendment by Pub. L. 102–385 effective 60 days after Oct. 5, 1992, see section 28 of Pub. L. 102–385, set out as a note under section 325 of this title.

Effective Date

Section effective 60 days after Oct. 30, 1984, except where otherwise expressly provided, see section 9(a) of Pub. L. 98–549, set out as a note under section 521 of this title.

Notes of Decisions
Cited in 1,430 cases (1,233 in the last 5 years), 1988–2026 · leading case: Arista Records LLC v. John Does 1-19, 551 F. Supp. 2d 1 (D.D.C. 2008).
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Arista Records LLC v. John Does 1-19, 551 F. Supp. 2d 1 (D.D.C. 2008). · cites it 7× “Finally, the Court’s Memorandum Opinion stated that it was ordering disclosure of the information pursuant to 47 U.S.C. § 551 (c)(2)(B), which authorizes cable operators to disclose personally identifiable information when cable operators are ordered to do so by a court.”
Fitch v. John or Jane Doe 1, 2005 ME 39, 869 A.2d 722. · cites it 18× “Doe contends that (1) the court improperly concluded that Doe consented to disclosure; (2) the disclosure is forbidden by the Cable Communications Policy Act of 1984, 47 U.S.C.A. § 551 (West 2001 & Supp.2004); and (3) the First Amendment requires an additional determination…”
Carpenter v. United States, 585 U.S. 296 (2018). · cites it 2× “§552b(f )(2) (“Copies of such transcript, or minutes, or a tran- scription of such recording disclosing the identity of each speaker, shall be furnished to any person at the actual cost of duplication or transcrip- tion”); Cable Act, 47 U. S. C. §551 (d) (“A cable subscriber…”
Parker v. Time Warner Ent. Co., LP, 631 F. Supp. 2d 242 (E.D.N.Y. 2009). · cites it 12× “The Complaint alleges, inter alia, that the defendant violated certain provisions of the Cable Communications Policy Act of 1984, 47 U.S.C. § 551 et seq. (the “Cable Act”).”
Marx v. Gen. Revenue Corp., 568 U.S. 371 (2013). · cites it 2× “a reasonable attorney’s fee and costs”); 47 U. S. C. §551 (f)(2) (“[T]he court may award .”
Manny Film LLC v. Doe Subscriber Assigned IP Address 50.166.88.98, 98 F. Supp. 3d 693 (D.N.J. 2015). · cites it 2× “Under 47 U.S.C. § 551 (c)(2)(B), such personally identifiable information is discoverable from a cable provider if "made pursuant to a court order authorizing such disclosure, if the subscriber is notified of such order by the person to whom the order is directed[.”
In re Does 1-10, 242 S.W.3d 805 (Tex. App.—Texarkana 2007). · cites it 5× “” 2 Procedurally, the Hospital filed a petition against the Does — combined with an “ex parte request to non-party to disclose information” directed at SuddenLink, explicitly based on 47 U.S.C.A. § 551 (c) (West 2001 & Supp.2007), asking the trial court to direct SuddenLink to…”
Braitberg v. Charter Commc'ns, Inc., 836 F.3d 925 (8th Cir. 2016). · cites it 2× “, alleging that Charter retained his personally identifiable information in violation of a section of the Cable Communications Policy Act, 47 U.S.C. § 551 (e). Charter filed a motion to dismiss for lack of Article III standing and failure *927 to state a claim.”
Comcast Cable Commc'ns, LLC v. Hourani, 190 F. Supp. 3d 29 (D.D.C. 2016). · cites it 5× “Under the Communications Act, 47 U.S.C. § 551 (c), Comcast may only disclose the information sought if so ordered by a U.”
Rotten Records, Inc. v. Doe, 107 F. Supp. 3d 257 (W.D.N.Y. 2015). · cites it 2× “§ 522 (5), are effectively prohibited by 47 U.S.C. § 551 (c) from disclosing the identities of [the defendant] to Plaintiff.”
Rotten Records, Inc. v. Doe, 108 F. Supp. 3d 132 (W.D.N.Y. 2015). · cites it 2× “§ 522 (5), are effectively prohibited by 47 U.S.C. § 551 (c) from disclosing the identities of [the defendant] to Plaintiff.”
Jeffrey Klimas v. Comcast Cable Commc'ns, Inc., 465 F.3d 271 (6th Cir. 2006). · cites it 10× “” 47 U.S.C.A. § 551 (b),(b)(1). Section 551(a) is broader, requiring notice of the collection of “personally identifiable information” to subscribers of “any cable service or other service, ” 47 U.”
Show all 1,430 citing cases →
47 U.S.C. § 551(c): 2 cases
Strike 3 Holdings, LLC v. Doe, No. 1:23-cv-10534 (S.D.N.Y. Dec. 21, 2023).
Strike 3 Holdings, LLC v. Doe, No. 3:25-cv-00186 (D. Conn. Sept. 30, 2025).
47 U.S.C. § 551(c)(1): 1 case
Strike 3 Holdings, LLC v. Doe, No. 0:18-cv-00774 (D. Minn. Sept. 4, 2018).
47 U.S.C. § 551(c)(2)(B): 3 cases
Kathman v. Fonbuena Law Firm Chtd., No. 8:22-cv-02888 (M.D. Fla. Jan. 23, 2024).
Strike 3 Holdings, LLC v. DOE, No. 1:23-cv-24094 (S.D. Fla. May 29, 2024).
Strike 3 Holdings, LLC v. John Doe subscriber assigned IP address 76.217.54.178, No. 3:25-cv-03887 (N.D. Cal. May 19, 2025).
47 U.S.C. § 551(h): 1 case
Fitch v. John or Jane Doe 1, 2005 ME 39, 869 A.2d 722. “Doe contends that (1) the court improperly concluded that Doe consented to disclosure; (2) the disclosure is forbidden by the Cable Communications Policy Act of 1984, 47 U.S.C.A. § 551 (West 2001 & Supp.2004); and (3) the First Amendment requires an additional determination…”
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