47 C.F.R. § 1.716
Form
An informal complaint shall be in writing and should contain: (a) The name, address and telephone number of the complaint, (b) the name of the carrier against which the complaint is made, (c) a complete statement of the facts tending to show that such carrier did or omitted to do anything in contravention of the Communications Act, and (d) the specific relief of satisfaction sought.
Notes of Decisions
Cited in 5
cases (2 in the last 5 years), 2001–2026 · leading case: Mexiport, Inc. v. Frontier Commc'ns Servs., Inc., 253 F.3d 573 (11th Cir. 2001).
Mexiport, Inc. v. Frontier Commc'ns Servs., Inc., 253 F.3d 573 (11th Cir. 2001). “§ 208 and 47 C.F.R. § 1.716 (1999). Upon completion of the informal complaint process the FCC notified Mexiport that the complaint could not be resolved through that process and informed Mexiport of its right to file a formal complaint in accordance with 47 C.”
Digitel, Inc. v. MCI Worldcom, Inc., 239 F.3d 187 (2d Cir. 2001). “47 C.F.R. § 1.716 . We agree with the Fifth Circuit that, under these regulations, the filing of an “informal complaint” constitutes a “complaint to the Commission” for § 207 purposes, and that, therefore, a party that has filed an informal complaint may not also sue in district…”
Ramirez v. Dollar Phone Corp., 668 F. Supp. 2d 448 (E.D.N.Y 2009). “Pursuant to 47 C.F.R. § 1.716 , consumers can file informal complaints against a common carrier with the FCC.”
Venture Commc'ns Coop., Inc. v. James Valley Coop. Tel. Co. (D.S.D. 2022). “” 47 C.F.R. § 1.716 ; see also Digitel, Inc.”
Minnesota Telecom All. v. FCC (8th Cir. 2026). “373; see 47 C.F.R. §§ 1.716 -.718. In some contexts, the FCC then allows consumers who are unsatisfied with the resolution of an informal complaint to file a formal complaint.”
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