C.F.R. » Title 49 » PART 27—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN PROGRAMS OR ACTIVITIES RECEIVING FEDERAL FINANCIAL ASSISTANCE › Subpart A—General

49 C.F.R. § 27.13

Designation of responsible employee and adoption of complaint procedures

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(a) Designation of responsible employee. Each recipient shall designate at least one person to coordinate its efforts to comply with this part.

(b) Adoption of complaint procedures. A recipient shall adopt procedures that incorporate appropriate due process standards and provide for the prompt and equitable resolution of complaints alleging any action prohibited by this part and 49 CFR parts 37, 38, and 39. The procedures shall meet the following requirements:

(1) The process for filing a complaint, including the name, address, telephone number, and email address of the employee designated under paragraph (a) of this section, must be sufficiently advertised to the public, such as on the recipient's Web site;

(2) The procedures must be accessible to and usable by individuals with disabilities;

(3) The recipient must promptly communicate its response to the complaint allegations, including its reasons for the response, to the complainant by a means that will result in documentation of the response.

[80 FR 13260, Mar. 13, 2015]
Notes of Decisions
Cited in 1 case, 2019–2019 · leading case: Gustafson v. Bi-State Dev. Agency of the Missouri-Illinois Metro. Dist. (E.D. Mo. 2019).
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Gustafson v. Bi-State Dev. Agency of the Missouri-Illinois Metro. Dist. (E.D. Mo. 2019). “17 ; and (10) failure to maintain complete, timely, and accurate compliance reports in violation of 49 C.F.R. §§ 27.13 (b) and 121(b). Gustafson responds that Bi-State “misconstrues” his allegations regarding regulatory compliance failures, and a self-assessment and transition…”
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