Mass. Gen. Laws » Part I Title XX Chapter 140
Massachusetts General Laws

Mass. Gen. Laws ch. 140, § 12B (2026)

Removal of guest from hotel

✓ current as of July 2026
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Section 12B. An innkeeper may remove or cause to be removed from a hotel a guest or other person who: refuses or is unable to pay for accommodations or services; while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a disturbance; or violates a rule of the hotel that is clearly and conspicuously posted at or near the front desk and on the inside of the entrance door of every guest room. If the guest has paid in advance, the innkeeper shall tender to the guest any unused portion of the advanced payment at the time of removal.

Notes of Decisions
Cited in 2 cases (1 in the last 5 years), 2011–2024 · leading case: Commonwealth v. Molina, 948 N.E.2d 402 (Mass. 2011).
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Commonwealth v. Molina, 948 N.E.2d 402 (Mass. 2011). “There is no similar provision in the Massachusetts innkeeper’s statute, G. L. c. 140, § 12B. This statute speaks not of eviction but only of “removal” of a guest for certain reasons, and implies that the guest be present for the removal, because the statute directs the hotel to…”
Connor v. Marriott Int'l, Inc. (Mass. App. Ct. 2024). · cites it 3× “The plaintiffs claim that their removal from the hotel violated a provision of the so- called "innkeeper's statute," G. L. c. 140, § 12B, which they contend amounts to an unfair or deceptive trade practice under G.”
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