Texas Codes

Tex. Util. Code § 15.051 (2026)

Complaint By Affected Person

✓ current as of May 2026

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Sec. 15.051. COMPLAINT BY AFFECTED PERSON. (a) An affected person may complain to the regulatory authority in writing setting forth an act or omission by a public utility in violation or claimed violation of a law that the regulatory authority has jurisdiction to administer or of an order, ordinance, or rule of the regulatory authority.

(b) The commission shall keep for a reasonable period information about each complaint filed with the commission that the commission has authority to resolve. The information shall include:

(1) the date the complaint is received;

(2) the name of the complainant;

(3) the subject matter of the complaint;

(4) a record of each person contacted in relation to the complaint;

(5) a summary of the results of the review or investigation of the complaint; and

(6) if the commission took no action on the complaint, an explanation of the reason the complaint was closed without action.

(c) The commission shall keep a file about each written complaint filed with the commission that the commission has authority to resolve. The commission shall provide to the person filing the complaint and to each person or entity complained about information concerning the commission's policies and procedures on complaint investigation and resolution. The commission, at least quarterly and until final disposition of the complaint, shall notify the person filing the complaint and each person or entity complained about of the status of the complaint unless the notice would jeopardize an undercover investigation.

Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.

Amended by:

Acts 2005, 79th Leg., Ch. 797 (S.B. 408), Sec. 8, eff. September 1, 2005.

Notes of Decisions

Cited in 6 cases (6 in the last 5 years), 2021–2025 · leading case: in Re Centerpoint Energy Houston Elec., Llc. (Tex. 2021).

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in Re Oncor Elec. Delivery Co. Llc (Tex. 2021). · cites it 2× “8 III Limiting the Commission’s jurisdiction to adjudications that implicate regulatory matters comports with the common law, our precedent, and the Commission’s assessment of its jurisdiction. The right to bring a claim that seeks redress for a physical injury traces back to…”

in Re Centerpoint Energy Houston Elec., Llc. (Tex. 2021). · cites it 2× “” TEX. UTIL. CODE § 15.051. PURA defines an “affected person” as: (A) a public utility or electric cooperative affected by an action of a regulatory authority; (B) a person whose utility service or rates are affected by a proceeding before a regulatory authority; or (C) a person…”

Oncor Elec. Delivery Co. LLC, & the Pub. Util. Comm'n of Texas v. Giovanni Homes Corp. (Tex. App. 2025). · cites it 2× “” Tex. Util. Code § 15.051. PURA Section 11.”

in Re Centerpoint Energy Houston Elec., Llc. (Tex. 2021). “3 to include “a person whose utility service or rates are affected by a proceeding before [the PUC]”.”

Centerpoint Energy Houston Elec., LLC v. Howard E. Coleman & Coleman Upholstery, Inc. (Tex. App. 2022). “” Tex. Util. Code § 15.051. As relevant here, the Code defines “affected persons” as persons “whose utility service or rates are affected by a proceeding before a regulatory authority.”

Centerpoint Energy Houston Elec., LLC v. Howard E. Coleman & Coleman Upholstery, Inc. (Tex. App. 2023). “” Tex. Util. Code § 15.051. As relevant here, the Code defines “affected persons” as persons “whose utility service or rates are affected by a proceeding before a regulatory authority.”

— Tex. Util. Code § 15.051(a) — 3 cases

in Re Oncor Elec. Delivery Co. Llc (Tex. 2021). “8 III Limiting the Commission’s jurisdiction to adjudications that implicate regulatory matters comports with the common law, our precedent, and the Commission’s assessment of its jurisdiction. The right to bring a claim that seeks redress for a physical injury traces back to…”

in Re Centerpoint Energy Houston Elec., Llc. (Tex. 2021). “3 to include “a person whose utility service or rates are affected by a proceeding before [the PUC]”.”

in Re Centerpoint Energy Houston Elec., Llc. (Tex. 2021). “” TEX. UTIL. CODE § 15.051. PURA defines an “affected person” as: (A) a public utility or electric cooperative affected by an action of a regulatory authority; (B) a person whose utility service or rates are affected by a proceeding before a regulatory authority; or (C) a person…”

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